HRIS Operations Generalist

Baystate Health•Springfield, MA

4d•Hybrid

About The Position

Baystate Health, a mission-driven academic healthcare system committed to innovation, equity, and workforce excellence, is seeking a collaborative and technology savvy HR Operations Generalist to join our HR Shared Services team in Springfield, MA. The HR Operations Generalist serves as a trusted resource for employees, managers, and HR colleagues while providing advanced HR operational support across the employee lifecycle.

Requirements

Associates degree, required
Minimum of 2-4 years of HR Generalist or HR experience with emphasis on HCM/Benefits, required
Strong interpersonal, verbal, and written communication skills.
Excellent organization and attention to detail.
Proven ability to manage multiple priorities and meet deadlines.
Analytical and problem-solving skills.
Ability to quickly learn and navigate HRIS and HR technology systems.
Working knowledge of Microsoft Office and HR systems such as HRIS, Kronos, and Workday.
Ability to handle confidential information with discretion, professionalism, and integrity.
Thorough knowledge of employment-related laws and regulations.

Nice To Haves

Candidate must live in MA or CT

Responsibilities

Serve as Tier 3 support for HR Shared Services, managing escalated cases and inquiries and partnering with the appropriate HRBP or Center of Excellence to ensure timely resolution.
Provide guidance on HR policies, procedures, and processes, helping communicate and implement new or updated policies.
Partner with HR Business Partners, Payroll, Benefits, and other HR teams to resolve complex employee questions and improve processes.
Handle sensitive employee information with a high level of professionalism, confidentiality, and integrity.
Support the Employee Lifecycle Process and audit HR transactions related to hiring, onboarding, transfers, compensation, scheduled hours, and other employee changes.
Review HR data and required approvals for accuracy and ensure transactions are entered into the HRMS within established timelines.
Understand the payroll implications of HR transactions and collaborate with Payroll to identify and resolve paycheck-related issues.
Provide onsite support for new-hire visits, Form I-9 completion, and HR front-desk coverage as needed.
Provide first-tier Workday support for employees, managers, and HR teams across areas including Onboarding, Staffing, Recruiting, Compensation, Talent, and Time/Absence.
Serve as a system administrator for Shared Services technology, including ServiceNow and OnBase.
Support department ServiceNow coverage and participate in HR technology and process improvement projects.
Create and maintain Standard Operating Procedures (SOPs) to ensure consistent, efficient HR operations.
Assist employees and managers with questions regarding health, dental, vision, disability, life insurance, pension, savings, and reimbursement plans.
Process benefit enrollments and changes accurately and efficiently.
Maintain strong working relationships with benefit vendors and internal HR partners.
Help train and educate HR Operations Specialists and serve as a go-to resource for the HR Support Specialist.

Benefits

High-quality, low-cost medical, dental and vision insurance
Generous PTO
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of well-being activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!