HRIS Coordinator

Heartland Home Services•Grand Rapids, MI

12d

About The Position

We are seeking a detail-oriented Seasonal HRIS Coordinator to support our HR Information Systems team. This role is responsible for day-to-day ticket triage, Workday transaction processing, and system testing support. The ideal candidate is organized, comfortable working within defined processes, and able to distinguish between transactional tasks and issues requiring escalation to senior HRIS staff. This is a temporary/seasonal position anticipated to run through January 2027.

Requirements

Prior experience with Workday HCM
Advanced skill set in Microsoft Excel
Strong attention to detail and ability to follow defined process
Ability to distinguish routine tasks from those requiring escalation
Comfortable working with sensitive employee data and maintaining confidentiality
Strong written communication skills
Strong interpersonal skills and customer service mindset
Exceptionally self-motivated, effective in multi-tasking, and thrives in a team environment

Responsibilities

Manage the FreshService ticketing system and Workday Support Outlook inbox; triage all incoming tickets
Complete transactional requests including assistance with log-in issues, report requests, etc.
Escalate configuration-related needs to leadership and senior team members for prioritization
Manage the Workday Administrator inbox
Review and process qualifying life events (QLEs)
Audit Workday tasks to ensure compliance
Communicate with Field and/or Region HR Partners regarding needed documents or approvals
Process & audit time uploads
Process COBRA administration tasks
Process court ordered benefit changes under the guidance of senior HRIS staff
Review integration error files: resolve simple errors and escalate complex issues to senior HRIS staff
Execute assigned test scripts
Document and report testing results
Assist with developing training material