HRIS Consultant (Workday)

Zendesk • Austin, AR

20h • $122,000 - $182,000 • Hybrid

About The Position

Who We’re Looking For We are seeking a Consultant level HRIS Analyst who is as comfortable designing and building a best-in-class global business process as they are diving into the ticket queue to solve a complex errors. You are someone who leads the evolution of our Workday landscape but remains deeply "hands-on" in the system. You don't just fix problems; you document the "why" and bring junior team members along for the ride. We need a versatile Workday expert who has the breadth to see how changes impact across the broader ecosystem and a desire to continue developing. What You’ll Be Doing End-to-end Configuration: Own the end-to-end configuration for Workday Recruiting (Business Process, Reports, Integrations, Gem Overlay, and Security) while maintaining "day-to-day" ticket workload across supported modules. Mentorship & Cross-Training: Act as a technical escalation point for junior analysts. You will lead "knowledge transfer" sessions and build documentation to ensure the team is cross-trained and that no single person is a "single point of failure." System Evolution: Lead the technical roadmap and guide best practice configuration for supported modules, ensuring we are maximizing our Workday investment through biannual releases and feature adoption. Production Support: Troubleshoot complex issues involving Calculated Fields, Business Processes, and Security Groups with a focus on root-cause analysis and permanent solutions. Stakeholder Partnership: Partner with business stakeholders to translate "people strategy" into technical reality, managing expectations and delivering results in an agile environment. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to [email protected]

Requirements

• Experience: 5+ years in HRIS, with 3+ years of deep Workday configuration experience.
• Module Expertise: 2+ years of deep configuration experience within Recruiting. Flexibility and experience in Core HCM, Reporting, and US Benefits is highly preferred.
• Technical "Heavy Lifting": Expert-level skills in Reporting, Calculated Fields, and EIBs. You must be comfortable managing data loads and complex logic independently.
• Testing & Documentation: A disciplined approach to UAT, regression testing, and creating "living" technical documentation that the whole team can use.

Nice To Haves

• Experience with the Gem overlay to Workday recruiting is a bonus.
• The "No Task Too Small" Mentality: You take pride in a clean ticket queue and high user satisfaction scores.
• Natural Teacher: You have a track record of coaching more junior peers and helping them level up their configuration skills.
• Solution Architect Mindset: You can look at a messy manual process and visualize the automated Workday solution, then actually build it.
• Technical Translation: The ability to explain complex technical "Workday-speak" to non-technical stakeholders
• Curiosity: Naturally curious and solutions-driven, with a history of taking ownership and driving tasks forward with minimal direction

Responsibilities

• End-to-end Configuration: Own the end-to-end configuration for Workday Recruiting (Business Process, Reports, Integrations, Gem Overlay, and Security) while maintaining "day-to-day" ticket workload across supported modules.
• Mentorship & Cross-Training: Act as a technical escalation point for junior analysts. You will lead "knowledge transfer" sessions and build documentation to ensure the team is cross-trained and that no single person is a "single point of failure."
• System Evolution: Lead the technical roadmap and guide best practice configuration for supported modules, ensuring we are maximizing our Workday investment through biannual releases and feature adoption.
• Production Support: Troubleshoot complex issues involving Calculated Fields, Business Processes, and Security Groups with a focus on root-cause analysis and permanent solutions.
• Stakeholder Partnership: Partner with business stakeholders to translate "people strategy" into technical reality, managing expectations and delivering results in an agile environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed