HRIS – Application Support Assistant (Non-Student Hourly)

University of North Texas System•Denton, TX

1d•Onsite

About The Position

The HRIS team of the Human Resources Department within the University of North Texas System Administration is seeking a detail-oriented HRIS Application Support Assistant. This position supports the team by handling administrative tasks, managing ServiceNow tickets, maintaining spreadsheets, and creating forms and presentations. The role also involves evaluating and improving electronic processes, preparing standard operating procedures (SOPs), and providing timely, professional communication through the HRIS Outlook inbox.

Requirements

High school diploma or GED
A minimum of three years of general office, clerical, or human resource experience
Demonstrated verbal and oral communication skills.
Considerable knowledge of modern office equipment, information and filing systems and procedures.
Basic computer knowledge/technical skills.
Demonstrated ability to manage difficult customer situations.
Demonstrated knowledge of telephone etiquette.
Ability to understand and follow oral and written instructions.
Ability to communicate effectively and tactfully with the public, and to establish and maintain effective working relationships.
Ability to maintain accurate detailed records.
Knowledge of safety and security precautions appropriate to work performed.

Nice To Haves

Effective communication skills, good computer knowledge, and technical skills.

Responsibilities

Assist in managing administrative duties in the area.
Create Service Now request tickets, enter data in the spreadsheets, and develop forms and presentations, with attention to detail and high levels of accuracy.
Evaluate existing electronic processes and offer improvement recommendations.
Assist with managing HRIS Outlook inbox and communicate effectively with customers.
Prepare Standard Operating Procedure documents (SOP) as needed.
Perform additional responsibilities as needed.