HR Training Manager

Landry's, LLC.•Lake Charles, LA

About The Position

Under the supervision of the VP of HR, the incumbent strategically oversees the execution and delivery of the total learning and development strategy at the Golden Nugget Lake Charles. He / She will be required to work with high degrees of autonomy while under minimal supervision to achieve desired outcomes. He / She will lead the development of: Workforce Skills Development Programs Supervisory & Management Skills Development Leadership Development Programs Life Skills & Personal Enrichment Programs Guest Service Education Initiatives

Requirements

Ability to work flexible schedules, including nights, weekends and holidays is required.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
Excellent interpersonal, organizational, and communication skills.
Superior verbal communication, written communication, and public speaking skills.
Display strong work ethic and team work.
Must be detail oriented to identify currents trends and training / development opportunities.
Bachelor’s Degree required (or equivalent experience of 4 to 5 years in Hotel Operations, Food & Beverage, HR in lieu of formal education).
Three (3) years consistent training Management experience strongly preferred within Learning and Development or Hospitality field.
Three (3) years adult learning facilitation experience preferred.
Three (3) years staff supervision experience strongly preferred.
Firm understanding of adult education theories & principals with experience in direction operationalization of such.
Strong project management and operation skills.
Strong analytical and creative thinking skills.
Management / Leadership training experience preferred.
Excellent communication and platform presentation abilities required.
Working knowledge of MS Word, MS Excel, MS Power Point, MS Project.
Ability to perform under pressure while managing multiple deadlines.
Excellent command of English Language: (Read, Write, Speak).
Experienced in measuring tangible value derived from department initiatives.
Strong working knowledge of root cause analysis.
Must possess basic mathematical skills to include; ability to add, subtract, multiply, and divide as required specifically to position responsibilities.
Ability to read and understand all policies and procedures.
Must be able to communicate effectively with guests, team members, and management in English, specific to position duties and responsibilities.
Must be able to complete standard forms and reports.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations, federal and state laws and regulations, and Golden Nugget and departmental policies and procedures.
Facilitate both management and line-level curriculum to the standards of Golden Nugget Training and Development.
Identify learning and development needs within Golden Nugget, Lake Charles through effective planning and execution of job / needs analysis and regular consultation with Department Leaders and HR Management.
Facilitate annual needs assessments as directed / required.
Measure tangible benefits of training and development initiatives.
Oversee the effectiveness of subject matter expert facilitators for line-level courses through one-on-one coaching and skills development ensuring effective classroom delivery.
Support the development, implementation, and evaluation of all career pathing, upward mobility, succession planning programs & initiatives.
Support the development, implementation, and evaluation of all core curriculum to be delivered to Team Members of Golden Nugget, Lake Charles.
Lead processes which leverage available business intelligence to identify learning and development needs, communicate deviations in performance, and partner with business leaders to address identified deviations.
Lead the development, implementation, and evaluation of a workforce skills development model for operations based skills training.
Make recommendations for continuous improvement initiatives, programs, and activities to enhance and refine Golden Nugget service.
Make recommendations to enhance learning programs as necessary, in order to adapt to the changes that occur in the work environment or Organizational Strategy.
Take a leadership role in the execution of Team Member recognition programs and events.
Manage relationships with External Partners / Vendors / Educational Institutions / relevant government agencies.
Develop department trainer Bench Strength ensuring effectiveness of department training.
Lead department trainer meetings.
Oversee attendance and course completion requirements and take appropriate action to achieve 100% compliance with all required Learning Experiences.
Research and develop training solutions to include:
Conduct needs analysis to identify appropriate learning solutions and course objectives.
Oversee the research and development of new programs.
Consult with subject matter experts to build effective learning programs.
Consult with department Learning Leaders and Department Leaders, as necessary, in the development of division-specific learning designed to promote upward mobility.
Revise learning programs as necessary, in order to adapt to the changes that occur in the work environment or Organizational Strategy.
Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
Responsible for hiring, training, coaching, and performance management of Training Specialists.
Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports, and team members as appropriate.
Promote positive public/employee relations at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Safeguard the confidential information of all team members, department and company records.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
Perform other duties as assigned by direct leadership.