HR Technology Manager (Workday)

Bagel Brands•Minneapolis, MN

About The Position

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! Position Overview: The HR Technology Manager is responsible for the strategic management, optimization, and day-to-day operations of Workday and other key HR platforms, such as Absorb Learning and integrated vendor systems. This role provides leadership over the HR technology ecosystem, serving as a hands-on system administrator and configurator to ensure HR platforms are stable, scalable, and aligned with business priorities while delivering a seamless employee experience. Partnering closely with HR Centers of Excellence, Payroll, IT, business leaders, and external vendors, the HR Technology Manager ensures system reliability, data integrity, and scalability across the HR technology ecosystem. This leader plays a critical role in advancing digital HR capabilities, implementing process improvements, and driving innovation that supports a growing and dynamic organization.

Requirements

Strong leadership, communication, and interpersonal skills with the ability to build trust across HR, IT, and the business.
Deep knowledge of Workday HCM configuration, security, and reporting.
Proven ability to lead teams, manage multiple priorities, and drive cross-functional initiatives.
Strong analytical, problem-solving, and process optimization skills.
Ability to handle highly sensitive and confidential data with integrity.
3+ years of experience overseeing the Workday platform as system administrator, including managing security, releases, integrations, and system performance.
Minimum of 5+ years of hands-on experience configuring and maintaining Workday HCM modules (e.g., Core HCM, Payroll, Absence, Benefits, Compensation, Recruiting, and/or Performance), with strong knowledge of business process design, condition rules, calculated fields, and reporting.
Bachelor’s degree in Human Resources, Business, Information Systems, or related field.
Experience leading workstreams or project teams with direct accountability for project deliverables, stakeholder management, and risk mitigation.
Prior experience leading a team or managing HR system operations.
Advanced Excel and data analysis skills.

Nice To Haves

Workday HCM Certification(s) in one or more HCM modules.
Experience managing integrations between Workday and third-party vendors.
Familiarity with compensation planning, performance enablement, and benefit file management in Workday.
Experience supporting HR transformation or system implementation projects.

Responsibilities

System Ownership & Strategy Serve as the strategic owner for Workday and other HR platforms (e.g., Absorb Learning, recognition, engagement tools), ensuring alignment with evolving business objectives, HR strategies, and industry best practices.
Partner with the HR leadership, to define and execute a comprehensive HR technology roadmap that enables scalable growth, efficiency, and transformation.
Identify and implement automation, configuration, and user experience enhancements to drive operational excellence, data integrity, and adoption across HR platforms.
Process Improvement & Program Support Collaborate with HR functional leaders to identify process improvement opportunities and design system-based solutions supporting key HR programs (e.g., performance, compensation, benefits).
Configure and support annual HR processes within Workday—such as performance reviews, merit and bonus cycles, and benefits open enrollment—ensuring accuracy, efficiency, and a seamless user experience.
Lead governance and change management for Workday configuration updates, business process enhancements, and releases, ensuring documentation, testing, and effective communication across the organization.
Champion continuous improvement initiatives, leveraging data analytics and stakeholder feedback to drive process excellence and transformative HR technology innovations.
Reporting & Analytics Lead the development and delivery of Workday reports, dashboards, and analytics, translating data into actionable insights for HR and business leaders.
Support ad hoc data requests and business intelligence needs for HR and business leaders.
Ensure data integrity, privacy, and compliance with internal policies and external regulations.
Partner cross-functionally to advance workforce analytics, predictive modeling, and data-driven decision-making capabilities.
Systems Integration & Vendor Partnership Provide functional oversight of integrations connecting Workday, Absorb, and other third-party vendors (e.g., benefits, payroll, timekeeping, learning), in close partnership with IT.
Collaborate with IT and vendors to coordinate releases, resolve integration issues, and maintain secure, stable, and compliant data exchanges in alignment with enterprise standards.
Partner with IT to proactively monitor integration health, identify risks, and support timely troubleshooting of APIs and file feeds to prevent downstream business impact.
Platform Governance & Operational Leadership Facilitate and lead a cross-functional Workday committee to align stakeholders on priorities, enhancements, and platform decisions.
Provide clear direction and recommendations that support business objectives and the evolution of the HR technology roadmap.
Encourage a culture of collaboration, learning, and innovation across HR technology stakeholders.
Serve as a trusted advisor and role model, demonstrating accountability, integrity, and operational excellence.