HR Systems Product Lead

Gartner•Irving, TX

21h•Hybrid

About The Position

Gartner’s core asset is its people. Our people develop insights, share advice, and create experiences that help our clients be more successful. The Talent Effectiveness Organization and HR Technology team within Gartner derives actionable insights from workforce data to recommend and implement better ways of attracting, developing, and retaining Gartner associates to drive growth, higher sales, more productivity, and better client experiences. We drive impact on Gartner’s Mission Critical Priorities by leveraging state of the art technology, analytics, and processes. The HR Systems Product Lead provides consultative guidance, operational leadership, and excellence in execution. This role sits within the HR Systems organization and requires a leader with a strong customer orientation, understanding of Human Resources business processes and expert technical knowledge of Workday HCM, specifically in the areas of Benefits, Compensation and Time and Absence modules. This role acts as the Product owner for these technologies. A successful candidate must provide line of sight into HR Systems teamwork, estimate the delivery of issue fixes and product enhancements and support the team to these deadlines while providing strong communication to the business.

Requirements

Bachelor’s Degree in Computer Science, Information Systems or related field preferred
Minimum 2 years of experience configuring and managing Workday Benefits, Compensation and Time and Absence, including experience with business processes, data structure, domain and BP security, EIBs, reporting & calculated fields, data auditing
Knowledge of HR business processes
Strong Microsoft Excel skills
Strong service orientation with a high sense of ownership and accountability
Proven ability to work independently and as part of a team
Strong analytical, troubleshooting and problem-solving abilities
Strong work ethic and motivated to achieve goals and exceed expectations
Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
A ‘systems’ thinker with a process orientation and significant attention to detail
Superior interpersonal, written and oral communication skills
High level of executive presence
Ability to multi-task
Ability to work at a fast pace with shifting priorities
Strong research and troubleshooting skills
Self-starter with superior drive and initiative
Ability to adapt to change
Continually looks to share and improve working practice in the team
Positive, client-focused mindset
Excellent level of detail

Nice To Haves

Annual benefits and compensation cycle management is a plus (i.e., Open Enrollment and Annual Merit Compensation Review)
Some experience developing reports and calculated fields in Workday preferred
Change management experience preferred

Responsibilities

Evolve the Benefits, Compensation and Time and Absence technology portfolio and roadmap in partnership with HR Systems leadership, our HR business owners, and other stakeholders across the business
Maintain relationships and lead meetings with key business partners to ensure visibility and partnerships for issue resolution and enhancements
Drive and maintain the Benefits, Compensation and Time and Absence capabilities within our HR Systems team
Own and execute on system administration for Workday, including configuration, business processes, security & compliance, notifications, auditing and data quality management
Drive and maintain capability-specific, vendor-led releases and system enhancements, including the configuration and development of new features, deploying enhancements, as well as creation and execution of test plans, user acceptance and regression testing
Support operational excellence in our existing systems of record, continuously evolving processes, managing the Adoption Roadmap, ensuring the priority resolution of issues and application of project management principles for longer term initiatives
Manage bug/issue resolution processes: root cause analysis, impact analysis and driving solution design; in addition to implementing, testing and deploying solutions
Support Reporting & Analytics team for the definition and testing of report & dashboard needs of the organization including requirements gathering, designing and testing
Configure, test and process mass data loads via the Enterprise Interface Builder (EIB)
Support Compliance enablement via HRIS systems and processes, including liaising with key contacts to understand changes in regulatory environment
Execute quality assurance efforts to ensure the accuracy of data and information
Participate in and lead requirements gathering sessions with functional subject matter experts, IT and users
Support broader HR Systems Total Rewards team in handling end users inbound request and escalations including the development of knowledge management collateral to support training and education efforts