HR Support Specialist

Goodwill of Central and Northern Arizona

22h•$21•Onsite

About The Position

Responsible for performing a wide variety of Human Resources Support functions, including but not limited to Human Resources policy and procedure interpretation, maintaining compliance, training and customer service, while adhering to multi-state governance for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Coordinates the data flow of the employment life cycle, through the timely and accurate processing of Human Resources and Team Member related transactions and audits. Creates, sets-up and maintains all electronic personnel files, maintains filing system, and performs audits, as needed.

Requirements

High School Diploma, GED, or equivalent work experience
6 months to 1-year of previous experience in HR, heavy data entry or data processing as well as experience specifically with analyzing data and HR policy interpretation
Proficient in MS Office skills including Word, Power Point and Outlook as well as Excel skills.
Excellent written and verbal communication skills, including the ability to read, speak and write English proficiently
Insight to remain objective when handling sensitive customer service issues
Capable of handling multiple calls on a consistent basis due to heavy phone volume
Versatility to work in an office setting with other Team Members that reflects an environment of constant movement and multi-tasking
Ability to perform work accurately and thoroughly, with a strong attention to detail by focusing on the minute details of a project or task
Ability to be self-directed and show initiative
Ability to work independently and with a team
Ability to pass a background check and drug screen, where applicable for position

Nice To Haves

Bilingual in Spanish and English preferred

Responsibilities

Processes a high volume of Team Member transactions in HRIS system.
Verifies that changes are supported with proper documentation and follow appropriate regulations, procedures, and policies.
Provides phone support to resolve concerns or requests from current or previous Team Members, Managers, and verifiers; enters questions or concerns accurately into the applicable systems
Partners with business leaders, HR Business Partners, and third-party administrator in the daily process of Unemployment notifications and gathering/submitting information for Unemployment claims.
Conducts pre-payroll audits and reports on a bi-weekly basis to ensure an accurate payroll.
Communicates with leaders on pending absence requests, pending terminations, employees with no hours, and unmatched punches prior to Payroll processing to encourage submission before payroll runs.
Provides termination details to hiring managers and Recruiters to assist them in making an informed hiring decision for rehires.
Reviews and submits Team Member retro-payment(s) adjustments for terminations, salary, correction of hours worked, vacation and sick time not submitted in a timely manner, and partners with Payroll for processing.
Collaborates with the Payroll team to resolve Team Member pay discrepancies in a timely manner.
Responsible for editing timecards to ensure accurate recording of hours worked, overtime, shift-deferential and all classifications of time off requests.
Audits timecards before payroll processing to ensure accurate payment of hours.
Reviews daily/weekly/monthly audit reports generated by various sources and resolves employee file data discrepancies.
Provides information and assistance to HR staff, Team Members, applicants, and leaders on Team Member transactions, system processes, and policies.
Troubleshoots system issues with the HRIS team, IT, and appropriate vendor contacts.
Builds relationships with Team Members and leaders, acts as a point of contact for Human Resources and triages calls to the appropriate team.
Works closely with assigned departments, building positive relationships with Team Members and leaders, providing technical support for the HRIS system and HR processes to ensure successful completion of Team Member transactions.
Timely and accurately responds to requests for Verifications of Employment and assists with uploading them into our third-party administration system for completion.
Maintains confidentiality of Human Resource and Team Member information.
Effectively identifies and reports any compliance or risk issues and concerns with the appropriate party.
Scans, saves, purges, and attaches all documentation into electronic files in correctly identified sections, to maintain confidentiality and to remain compliant.
Remains familiar with Form I-9 compliance, performing audits for data accuracy and compliance, working with leaders to correct any issues, and notifying Team Members if documents expire, are missing, or late.
Contributes to building a cohesive work environment by working together as a team.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintains regular and consistent in-person attendance.
Performs other related duties, as assigned.