HR Support Services Generalist

Benevis•Atlanta, GA

3d•Hybrid

About The Position

The HR Support Center is a cross-trained team of HR Support Services Generalists who excel at customer service and provide the full range of day-to-day HR services for Benevis's practices and support departments. As an important part of the HR Team, the Generalist replaces a single-owner model with a shared, standardized approach: each HR Support Services Generalist is trained across the full scope of transactional HR work to ensure consistent coverage. This structure is intended to provide high levels of customer service and to drive strong outcomes, more reliable team member data in the HR system and more consistent handling of team member movement across the company. The HR Support Services Generalist owns the core life cycle functions that make this possible: onboarding, offboarding, compliance administration, status changes, and reporting.

Requirements

Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field required.
Minimum of 3 years prior experience in an HR administrative, HR generalist, or HR coordinator role.
Strong customer service orientation and willingness to go above and beyond to assist leaders and team members with resolving issues.
Working knowledge of I-9, poster compliance, and basic federal/state employment law requirements.
Proficiency with HRIS/payroll systems and Microsoft Office.
Strong organization and time management; ability to manage a high volume of concurrent tasks with accuracy; discretion with confidential information; clear written and verbal communication.
Role requires critical thinking, sound judgement with sensitive and confidential information, ability to identify potential risks and consideration of alternative approaches when necessary.

Nice To Haves

multi-location and healthcare industry experience is a plus.

Responsibilities

Develop, streamline, and oversee the full cycle onboarding process, including pre-onboarding through post-Day 1 to provide a thorough onboarding experience for all new team members.
Partner with new team members on the online onboarding process; acknowledgements, required certifications, system setup, and check-ins to ensure a complete and compliant start.
Act as liaison with Talent Acquisition, Human Resources, hiring managers, IT and Credentialing on the onboarding process.
Send welcome communications, process background checks and enter team members in systems (iCIMS and ADP).
Follow-up with hiring manager and team member prior to start date and follow the pre-start checklist.
Coach hiring managers on Day 1 preparation and support for the new team member throughout the assimilation process.
Process team member offboarding including assisting leaders with documenting terminations, providing termination documents, and ensuring deactivation and completion of the offboarding process.
Process transfers, promotions, and demotions using standardized, consistently applied processes, partnering with other HR professionals to ensure accurate updates to compensation, title, reporting lines, and HRIS records.
Assist with ensuring job descriptions are completed and in the company’s standard job description template.
Administer team member status changes, including changes in employment classification, FT/PT status, location, title changes.
Draft and issue termination letters and no-call/no-show documentation in accordance with company policy and applicable law.
Responsible for sending exit interview questionnaires to all team members departing the company.
Prepare severance communications and related documentation, coordinating with HR leadership as needed.
Ensure team member license and certification compliance based on role and state requirements, including monitoring the compliance dashboard and license expiration dates.
Maintain federal, state, and local labor law poster compliance across all company locations.
Administer Form I-9 completion, verification, and reverification processes including monitoring and communicating expiration of work authorizations and maintaining audit-ready records.
Conduct regular data audits within ADP to proactively identify and correct discrepancies, ensuring accurate and reliable team member records.
Complete employment verification requests including income/employment verification in a timely and compliant manner.
Manage the process of unemployment claims including compiling the necessary information, partnering with others, responding to information requests, and attending meetings as required.
Responsible for EEOC reporting to the Department of Labor (DOL), and other government reporting as requested.
Develop and maintain basic Standard Operating Procedures (SOPs) for HR processes to standardize service delivery across the team.
Partner with company leaders to ensure compliance with HR processes, handbook, and policies, serving as a consistent point of contact that reduces confusion and variability in how HR processes are applied across departments.
Generate entry-level HR reports for HR leadership and operational stakeholders.
Administer and audit PTO accrual balances, ensuring accurate application of company policy and correcting discrepancies.
Serve as a cross-trained backup across all HR Support Center functions to ensure continuous, uninterrupted service to team members and leaders, and to distribute workload evenly across the team.