HR Support Service Representative

The Hanover Insurance Group•Worcester, MA

5d•Hybrid

About The Position

The Hanover is looking for a detail-oriented and proactive Human Resources Support Services Representative to join their growing team. In this role, you will play a key part in ensuring smooth daily HR operations by providing broad range of coordination, administrative and general office support across the HR organization. Contribute to process improvements and participate on project teams. If you have strong attention to detail, are interested in exploring a career in HR, and thrive in a dynamic environment, this could be a great opportunity for you.

Requirements

Bachelor’s degree or equivalent experience with 1-3 years of Administrative, Customer Service or Human Resource coordinator experience
Receives direction and guidance from an assigned supervisor
Demonstrated proficiency in utilizing Microsoft Outlook Calendar
Demonstrated proficiency with MS Word and Excel
Beginner skill with additional Office 365 features
High degree of accuracy with attention to detail
Strong verbal and written communication skills
Excellent time management and customer service skills

Responsibilities

Provide overall office support including but not limited to calendar management for HR senior leadership, program support for Talent & Development Programs, HR service mailbox management, etc
Interact and collaborate with other HR staff in managing day to day work and or key responsibilities
Coordinate all requirements for subpoenas with Office of the General Counsel
Assist with scheduling interviews, prepare offer letters as needed for both internal and external candidates
Compose and produce a variety of business correspondence, reports, confidential documents, and related materials.
Run standard reports as needed and manage employee record maintenance in Dayforce
Collaborate cross functionally providing support
Manage and perform support for several HR Programs, including but not limited to New Hire Onboarding
Identify and implement operational improvement initiatives supporting greater functional efficiencies and improved service
Employee file creation and management both for active and termed employees
Conduct audits of employee and system records