HR Specialty Service Professional - Executive Coordination

JPMorgan Chase & Co.•Tampa, FL

19h

About The Position

Help shape an exceptional executive hiring experience through flawless coordination and thoughtful stakeholder support. In this role, you will keep complex interview schedules on track, anticipate needs, and remove friction for candidates and internal teams. You will thrive in a fast-paced environment where details, responsiveness, and professionalism matter. If you enjoy partnering with others and solving scheduling challenges with calm, clear communication, this role is for you. As an HR Specialty Services Professional within Talent Acquisition Operations & Onboarding team, you will support the end-to-end executive hiring experience by coordinating interview logistics and providing high-touch operational support. You will help ensure interviews run smoothly and on time by confirming participants, formats, and materials, and by communicating clearly throughout the process. You will handle sensitive information with discretion and use sound judgment when priorities shift. You will work closely with recruiters and hiring managers to resolve issues quickly and maintain a consistently strong candidate experience.

Requirements

Experience in coordination, recruiting operations, human resources operations, executive support, or a comparable scheduling-focused environment
Demonstrated ability to manage multiple concurrent processes and shifting priorities with minimal oversight
Excellent written and verbal communication skills, with comfort interacting across seniority levels
Strong attention to detail, follow-through, and ownership of deadlines and commitments
Proven ability to handle sensitive and confidential information with discretion
Proficiency with common scheduling and productivity tools (calendar, email, spreadsheets) and applicant tracking or human resources systems, as applicable
Sound judgment and ability to remain calm and effective under time pressure
Ability to serve as a consultative partner to recruiters and stakeholders by providing guidance, recommending solutions, and navigating changing operational needs

Nice To Haves

Experience supporting executive-level interview processes
Experience coordinating interviews across multiple time zones
Familiarity with process improvement and documenting recurring issues or opportunities
Experience supporting recruiting activities beyond interview scheduling, such as requisition creation, candidate application management, offer letter preparation, non-disclosure agreement coordination, or candidate reimbursement
Familiarity with the end-to-end recruiting lifecycle and the operational requirements associated with each stage

Responsibilities

Coordinate multi-step executive interview schedules across time zones, including confirmations, calendars, formats, and required materials
Communicate proactively with candidates and interviewers to set clear expectations and provide timely updates
Partner with recruiters and hiring managers as a trusted advisor to align on interview plans, changes, contingencies, and solutions throughout the executive recruiting lifecycle
Track interview progress and maintain accurate status updates in relevant systems and trackers
Identify recurring scheduling issues, share improvement opportunities with the team, and support updates to trackers and process documentation as needed
Resolve day-to-day logistics issues quickly, escalating when needed to prevent delays
Maintain a high level of professionalism in all candidate and stakeholder interactions
Protect confidential candidate and business information through careful handling and sound judgment
Create and maintain job requisitions and support candidate application management, ensuring complete and accurate information in applicable systems
Create offer letters and support offer revisions, addendums, approval routing, and related offer activities
Coordinate non-disclosure agreements and support candidate travel, relocation, visa, reimbursement, and expense reconciliation activities, as applicable