HR Specialist (Hardship Cases)Fully Remote

Aston Carter•Dallas, TX

2d•$23 - $23•Remote

About The Position

We are seeking a dedicated HR Specialist to provide compassionate support and case management for employees and their families during challenging times. This role requires a strong sense of empathy and the ability to manage complex cases involving hardship transfer applications.

Requirements

Human resources
Employee relations
Adjudication
Judgment
Empathy
HR administration
Microsoft Office proficiency
Customer service
3+ years of experience as an HR Generalist, HR Specialist, or in a contact center role with equivalent experience
Superior attention to detail
Exemplary judgment
Strong research and root-cause analysis skills
Demonstrated ability to independently solve problems
Proven experience working cross-functionally to solve complex problems
Experience managing confidential and sensitive associate information
Excellent interpersonal and communication skills

Responsibilities

Serve as an empathetic point of contact and provide holistic case management services to employees and their families in times of death, critical illness, crisis, and other times of need.
Review hardship transfer applications and support employees by providing resources relevant to their situation.
Escalate issues or barriers to the appropriate partner teams.
Communicate updates and status changes to associates and site HR teams throughout the process.
Demonstrate strong judgment and decision-making skills when reviewing hardship requests.
Exercise independent judgment in managing complex cases to determine transfer eligibility.
Handle sensitive cases related to domestic violence, homelessness, self-harm, and death.
Use critical thinking to respond effectively to dynamic situations and anticipate future challenges.
Collaborate with the Global Crisis and Issues Management Response (GCIMR) team to assess high-risk situations and potential reputational damage.
Partner with Global Security Operations (GSO) to mitigate risks through approved controls.
Identify root causes of high-volume contacts and trends within the Building-to-Building operation process.
Collaborate with People Experience and Technology (PXT), Ethics, Compliance, Legal, and MHLS Operations teams.