HR Services Representative II or Senior

Boise Cascade•Boise, ID

88d•Hybrid

About The Position

Boise Cascade has an immediate opening within our HR Services department for an HR Services Representative Sr. Reporting to the HR Services Manager, you will work on a dedicated team taking care of our associates, so that they can take care of business. This position will work out of our Corporate HQ offices in Boise, ID and has potential for hybrid work. Come grow with us!

Requirements

High School Diploma or 3+ years in HR or benefits environment.
Experience using an HRIS system, Microsoft Office, Teams, and other software.
Experience answering a business telephone and responding to electronic customer inquiries.
Ability to deliver presentations or lead training.
Clear communication and prior experience handling complaints and upset individuals in a business setting.
Detail and process oriented with excellent communication, customer service, analytical and problem-solving skills.

Nice To Haves

Bilingual language skills a plus.
HR Certification preferred.

Responsibilities

Primary point of contact for associate and HR questions on multiple topics, primarily benefits administration and HR or payroll services.
First point of contact for team questions, prior to escalating to manager.
Helps to positively motivate the team.
Proactively identifies process improvements with elevation of the associate experience in mind.
Team-oriented individual committed to achieving group goals.
Identify customers’ needs, clarify information and provide solutions, creates HRIS system tickets and routes cases to internal teams.
Educates customers using knowledge of available resources, benefits and options.
Delivers a variety of benefit/HR presentations, including new employee orientations, open enrollment and/or other trainings as needed.
Handles escalated calls with minimal assistance.
Must be aware of federal regulations to assure compliance of all plans.
Ability to cross-train other team members and learn other processes and functions.
Ensure compliance with data privacy regulations and best practices.