MARGARITAVILLE - HR SERVICE COORDINATOR

ISMIRA RECRUITMENT AGENCY•City of Syracuse, NY

4d•Onsite

About The Position

We are hiring for a HR Services Coordinator position for cruise company Margaritaville at Sea! At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here As HR Services Coordinator, you will liaise closely with the HR Services Manager to ensure the efficient handling of crew-related matters and provide excellent customer service to crew members. This role requires strong organizational skills, attention to detail, and the ability to work well under pressure in a dynamic and fast-paced environment. 🚢 Benefits to work on board Margaritaville at Sea? Cruise Line founded by former crew member Embrace the Margaritaville lifestyle and deliver the FUN Free accommodation, food and Wi-Fi for crew Industry leading Salaries and Benefits + excellent tips Focused on Crew Career Progression Great Crew Recognition Programs and friendly atmosphere Make Memories combining Work and Travel

Requirements

Minimum 21 years old
Relevant ship experience is preferred
Good level of English language
Bachelor’s degree in Human Resources, Business Administration, or related field preferred; equivalent experience may be considered.
Must meet all regulatory requirements for shipboard employment and pass background checks.
Minimum 2–3 years of experience in HR administration, crew management, or payroll processing, preferably in a cruise ship or hospitality environment.
Experience with immigration documentation and compliance processes.
Previous experience handling confidential employee information and HR systems.
Strong understanding of HR policies, procedures, and employment regulations.
Knowledge of immigration requirements, crew sign-on/sign-off processes, and maritime labor standards.
Familiarity with payroll systems, Brightwell application, and HRIS platforms.
Proficient in Fidelio system for crew data entry and reporting.
Understanding of General Data Protection Regulation (GDPR) and confidentiality standards.
Administrative Skills: Ability to manage complex documentation, maintain accurate records, and prepare compliance reports.
Technical Skills: Proficiency in Fidelio, HRIS systems, Microsoft Office Suite, and payroll applications.
Communication: Excellent verbal and written communication skills for interacting with crew members, management, and external authorities.
Organizational: Strong ability to prioritize tasks, manage multiple responsibilities, and meet strict deadlines.
Problem-Solving: Analytical skills to resolve crew issues, payroll discrepancies, and documentation challenges.

Nice To Haves

Ability to speak additional languages such as Spanish, French or German preferred.

Responsibilities

Facilitate and ensure accurate crew data entry in Fidelio System.
Demonstrate a genuine concern for crew’s well-being using a proactive approach.
Oversee the crew sign-on and sign-off process, as directed by the HR Services Manager reviewing immigration documentation such as passports, seaman’s book visas, Alien Resident Cards (ARC), STCW Certificates, Flag Endorsement (Deck/Engine) and Employment Contract to determine validity of documents. Refers unusual documentation to the HR Services Manager.
Prepare all D1/D2/259/I-408 documents prior to arrival at the port of Tampa.
Ensure the efficient process of sign-on (D1) and sign-off (D2) documents by Customs and Immigration (CBP Officers) as per the supervision of HR Services Manager.
Assist in the coordination of crew arrivals, departures, and crew transfers. (Blue One/VOK)
Prepare sign on forms, labels, cabin key, crew id, name tags for the crew arrivals.
Liaise the sign-on and sign-off processes, and ensure Crewmembers receive all documentation prior to signing off, including airline tickets, seaman’s book and discharge certificates.
Follow up crew cabin issues and complaints. Report to the maintenance as AVO.
Handle cabin change requests and obtain approval of HR Services Manager.
Follow up cabin change requested by the fellow crew members.
Confirm that the cabin is in place and updated.
Verify STCW Certificates are valid and well organized.
Identify and fill in Certificates of Competency, License and Bahamas Endorsement for Deck and Engine.