HR Service Center Supervisor

SUNY Upstate Medical University•Syracuse, NY

10d

About The Position

The HR Service Center Supervisor is responsible for supervising the HR Service Centers in Jacobsen Hall, Community Campus, and KPH. The HR Service Center is responsible for the oversight of the Ask HR inquiry management and knowledge portal, providing duties that include, but are not limited to, participating in and monitoring the HR Call Center, student employment activities, new employee onboarding, pre-employment criminal background checks; I-9 compliance, work authorizations, e-fling documents, preparing invoices for review & processing; applicant assistance, assist with coordination of NYS Commission on Ethics and Lobbying in Government (COELIG) processing; other human resources related duties as assigned.

Requirements

Bachelor's degree in a related field
2 years of relevant supervisory experience required.
Excellent written/oral communication, organizational, interpersonal, and computer skills are also required.

Nice To Haves

Strong customer service focus
Excellent communication and organizational skills.
Understanding and appreciation for the complexities of an unionized academic medical center are essential.
The position requires independent judgment daily and the ability to handle multiple tasks simultaneously, in a timely manner, and accurately.

Responsibilities

Supervising the HR Service Centers in Jacobsen Hall, Community Campus, and KPH.
Oversight of the Ask HR inquiry management and knowledge portal.
Participating in and monitoring the HR Call Center.
Student employment activities.
New employee onboarding.
Pre-employment criminal background checks.
I-9 compliance.
Work authorizations.
E-fling documents.
Preparing invoices for review & processing.
Applicant assistance.
Assist with coordination of NYS Commission on Ethics and Lobbying in Government (COELIG) processing.
Other human resources related duties as assigned.