HR Service Center Rep I

HCSC•Richardson, TX

4d•$18 - $28•Hybrid

About The Position

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary BASIC FUNCTION HCSC is looking for a dynamic individual to join its HR Operations team! Under supervision this position will be responsible for providing timely and accurate service to customers (primarily active employees) by assisting with processing HR documents, i.e. benefit, salary, and status changes. Also, providing information on a wide range of human resources programs and services via phone, chat, AskHR cases and by the expeditious referral of more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, work life programs, etc. This is NOT a telecommute role and incumbent will be required to attend a mandatory 4-6 week training program. NOTE: post training, role is hybrid/flex and requires in-office attendance three days per week, working from home the other two days. Relocation is NOT offered, sponsorship will NOT be extended

Requirements

High School diploma or GED.
9 months customer service or administrative support experience in a corporate environment.
6 months experience utilizing Workday and office software packages, i.e., Outlook, Word, Excel, PowerPoint, etc. along with toggling between multiple screens.
10-key calculator experience and an aptitude for math.
Service oriented and has desire to serve the customer.
Clear and concise verbal and written communication skills.
High degree of confidentially.
Organized and detailed oriented.
Team player in a high paced team environment.
Ability to handle high stress and high volume situations where time is of the essence.

Nice To Haves

Advance experience in Excel.

Responsibilities

assisting with processing HR documents, i.e. benefit, salary, and status changes.
providing information on a wide range of human resources programs and services via phone, chat, AskHR cases
expeditious referral of more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, work life programs, etc.