HR Service Center Representative

Worthington Enterprises • Worthington, OH

7d • Hybrid

About The Position

Join Our team as a HR Service Center Representative! Are you passionate about making an impact and ensuring employees have the best support experience possible? As a part of our Worthington People Center, you'll play a vital role in delivering exceptional service to employees, their families, candidates, and HR Business Partners. This position is part of a collaborative team, serving as the first point of contact for HR inquiries across all corporate and manufacturing locations. You’ll develop a deep understanding of a wide range of HR topics, providing support for employee life cycle events such as: Payroll, onboarding, benefits, and more! This is a hybrid role spending 3 days/week on-site at our Columbus, OH corporate headquarters.

Requirements

• 2-3 years of previous experience in Human Resources or related field.
• Understanding of HR processes such as benefits, payroll, onboarding, and compliance.
• Proficiency in HR systems and tools with the ability to learn new technologies.
• A customer-focused mindset with strong follow-up, attention to detail, and prioritization/time management.
• Clear, professional, and adaptable communication to various audiences.
• A knack for identifying ways to improve processes and enhance the employee experience.
• Analytical mindset to troubleshoot and resolve issues or identify patterns for improvement.
• A commitment to confidentiality when handling sensitive information.
• Leverage automation and AI-enabled tools to streamline HR processes, improve response times, and enhance the employee support experience

Responsibilities

• Handle incoming inquiries via phone or email, providing timely resolutions or connecting people with the right resources.
• Assist with life-cycle events such as compensation, benefits, pre-employment, onboarding, and compliance processes that come from HR Business Partners, employees, and support teams.
• Maintain and improve knowledge databases, identify trends, and contribute to process improvement initiatives.
• Work closely with HR Business Partners and HR Support teams to ensure smooth workflows and optimal employee support.
• Build expertise across HR functions to help employees navigate systems, processes, and policies.
• Other duties as assigned

Benefits

• Health, Dental, and Vision insurance that starts on your first day!
• Employer HSA contribution (up to $1,000/single or $2,000/family depending on plan type)
• On-site Medical Center, Pharmacy, Barbershop, and fitness center
• 401(K) Match + Employer contribution
• Ample opportunity for career growth- we promote from within
• Employee Assistance Program
• Quarterly profit sharing (with no cap!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed