HR Service Center Intern

Children's Healthcare of Atlanta • Brookhaven, GA

38d

About The Position

The Human Resources Service Center Intern will partner cross-functionally with multiple Total Rewards / HR Departments to create Workday Help Articles for use by Employees across the Children’s system. The intern will partner with the Human Resources Service Center team to document processes and practices that will ultimately be used to create standard operating procedures for use by the HR Service Center. The Children's Summer Intern program allows interns the opportunity to gain hands-on experience related to their field of study by working on meaningful projects alongside Children’s professionals. Intern responsibilities may include project management, event planning and support, logistics, data base management, research, and analysis. Interns may explore career paths and apply for full-time positions upon successful completion of the program. Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US

Requirements

• Research area: research experience necessary either through previous internship, work experience, or course work; practical knowledge about the conduct of research principals required
• Clinical Focus: College student with at least two years in a health sciences related program, such as pre-med, nursing, biomedical engineering, biology, chemistry, or statistics, or post graduate student working toward a Master’s of Science in public health or medical degree
• Non-Clinical Focus: College or graduate student that is currently working towards a Bachelor or Master’s degree in Journalism, Communications, Business, Marketing, Healthcare Administration or other related field, required
• Organized, detail oriented; Able to prioritize time sensitive assignments
• Creative and flexible; Able to adapt to change
• Self-starter; Able to make decisions independently
• Strong verbal and written communication skills; Strong interpersonal and presentation skills
• Able to work well with diverse groups, comfortable interacting with all levels
• Able to represent Children’s in a mature and professional manner
• Willing to work long hours that could include evenings and weekends, if applicable to internship
• Proficient with Microsoft Office applications (Word, Excel, Power Point, Access, Outlook) or other applications as required
• Able to travel throughout expanded metro Atlanta area; Must provide reliable transportation, if applicable to internship
• Clinical Focus: Knowledge of medical terminology useful
• Knowledge of basic statistical software useful

Nice To Haves

• Strong process documentation skills
• Workday support knowledge

Responsibilities

• Partnering and gathering information from source documentation experts to create a minimum of 10 Workday Help Articles that will allow employees to better understand how to accomplish self-service tasks within the Workday system.
• Partnering with individual Human Resource Service Center team members to gather and format processes and practices for 15 Standard Operating Process documents. This documentation will be used to assist all HRSC agents in support of assisting employees via phone and Workday Case Management.
• Being immersed in the HR Service Center call team for better understanding of operations. This will aid in the completion of the tasks detailed above. This will include taking inbound calls to the center as well as resolving Workday cases created by Children’s employees within the Service Level Agreement guidelines.
• Develops and implements projects as assigned, which could include events, activities, programs, or research studies. Creates and carries out a cohesive plan for each assigned project. Establishes and maintains contact with all appropriate individuals to ensure that the plan is implemented in the best interest of the organization. Executes administrative and operational tasks for assigned projects. Supports and participates in the continuous assessment and improvement of the quality of services provided and projects produced. Understands and complies with infection control, safety, and OSHA procedures and regulations, while meeting all in-service requirements as outlined per policy.

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees