HR Service Center Associate (Bilingual English/Portuguese), US

Nordson Corporation•Amherst, OH

8d•Onsite

About The Position

We’re looking for a detail-oriented and customer-focused HR professional to join our Americas HR Service Center team. In this role, you’ll provide centralized HR support to employees, managers, and HR partners, helping ensure a smooth and efficient experience across HR programs, processes, and systems.

Requirements

3–5 years of HR experience, ideally in a shared services or service center environment
Experience working with HR systems (Workday is a plus)
Fluency in Portuguese and English (required)
Strong customer service mindset with empathy and professionalism
Attention to detail and commitment to data accuracy
Ability to multitask and stay organized in a fast-paced environment
Comfort with technology and case management tools
Clear and effective communication skills
Problem-solving skills and ability to interpret policies
Team-oriented with a continuous improvement mindset

Nice To Haves

Bachelor’s degree in HR or a related field (preferred)
Knowledge of Brazilian labor laws is a plus

Responsibilities

Initiate, manage, track, and complete HR Service cases, using our case management system
Partner with HR CoEs (Total Rewards, Talent Development, Talent Acquisition, Payroll, and HRIS), to deliver a seamless customer experience
Ensure timely and accurate request resolution
Contribute to continuous improvement efforts, team goals and performance metrics
Support a variety of HR processes, including: New hire onboarding and I-9 processing, Employee data management in HR systems, Benefits program and Open Enrollment questions, Policy and document management, Timekeeping and PTO support, Reimbursement program inquiries and processing, Offboarding processing