HR Representative, Benefits

WakeMed•Brentwood, NC

About The Position

Overview Are you passionate about helping people and ensuring they have the support they need? WakeMed is looking for an HR Representative to join our Benefits Team , where you'll play a vital role in supporting our employees and their families. What You'll Do: Assist with the administration of all benefit programs, including medical, dental, vision, life insurance, disability, and voluntary benefits. Review and approve benefit enrollment events, ensuring accuracy and compliance. Enter, process, and audit employee-related information across multiple systems. Serve as a trusted resource for employees, providing guidance on policies, procedures, and systems. Deliver exceptional customer service to internal and external stakeholders. Partner with benefits vendors to maintain accurate system data and employee coverage records. Research and respond to inquiries with clear, professional communication. What We're Looking For: Strong written and verbal communication skills. Exceptional organizational abilities and attention to detail. Ability to work independently in a fast-paced environment. High-volume data entry and auditing experience. A proactive problem-solver who thrives on accuracy and service. Why WakeMed? At WakeMed, we live the WakeWay to Excellence—putting people first, embracing innovation, and delivering top-tier care with compassion. You'll be part of a supportive team that values your contributions and helps you thrive. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE

Requirements

Strong written and verbal communication skills.
Exceptional organizational abilities and attention to detail.
Ability to work independently in a fast-paced environment.
High-volume data entry and auditing experience.
A proactive problem-solver who thrives on accuracy and service.
High School Diploma or Equivalent Required
2 Years Human Resources OR 2 Years Human Resources - Benefits Administration Required

Responsibilities

Assist with the administration of all benefit programs, including medical, dental, vision, life insurance, disability, and voluntary benefits.
Review and approve benefit enrollment events, ensuring accuracy and compliance.
Enter, process, and audit employee-related information across multiple systems.
Serve as a trusted resource for employees, providing guidance on policies, procedures, and systems.
Deliver exceptional customer service to internal and external stakeholders.
Partner with benefits vendors to maintain accurate system data and employee coverage records.
Research and respond to inquiries with clear, professional communication.

Benefits

Cross-modality training opportunities
Free parking at all campuses and facilities
Health, Dental, Vision + 6 free mental health consultations through Lyra
MetLife Pet Insurance
403(b) retirement plan
PDO (covers vacation, sick, and holidays)
Voluntary insurance programs for medical & daily expenses
WakeWell Rewards & additional wellness options
WakeMed Gives - employee assistance, well-being initiatives, and education support
KinderCare & Bright Horizons partnerships
Tuition & Specialty Certification Reimbursement
Professional Development - WakeMed invests in your future