HR Support/Benefits Representative I

Service Corporation International • Jefferson, LA

4d

About The Position

Our associates celebrate lives. We celebrate our associates. The HR Support Specialist will deliver exceptional customer service to SCI associates and managers, answering questions related to HR and Benefits, and providing instruction and guidance with Workday tasks.

Requirements

• High School diploma or equivalent
• Two (2) years of call center or customer service experience, preferably in an HR-related function (HR, recruiting, benefits, payroll).
• Cognitive ability including reasoning, planning, identifying problems, comprehending ideas, learning quickly, learning from experience, and appropriately applying learning to new situations
• Professional verbal and written communication skills
• Proficient MS Office Suite skills
• Advanced ability in the application of time and priority management

Nice To Haves

• Knowledge of Workday is a plus

Responsibilities

• Provide customer support by responding professionally to customer inquiries ensuring that effective action is taken, and initiating outbound calls as needed
• Use critical thinking to gather information regarding the outcome desired by the caller, and then leverage written procedures, policy manuals, the HR Support knowledge base and process guidelines to ensure a sound resolution
• Assist associates and managers with navigating Workday tasks needed in the course of the associate lifecycle. This includes all HR-related modules such as recruiting, onboarding, benefits enrollment, time off, performance, and learning, and involves tasks such as: Opening positions and requisitions Determining benefits eligibility Associate transfers, promotions, and terminations Leave of Absence eligibility Make adjustments to supervisory organizations Update employee records
• Use call tracking and monitoring system to document all customer inquiries, issues and transactions, as well as resolutions according to established guidelines
• For cases requiring steps from additional teams, assign tasks to appropriate teams and await resolution and then communicate with the customer
• Leverage remote desktop application to guide and train the associate through Workday tasks (Neurons)
• Complete designated Workday Inbox transactions related to benefits enrollment and requisitions, reaching out to the associate or manager as needed
• Provide Workday and intranet (InSCIder) navigational support to the caller (associate/manager/former associate)
• Redirect callers to other support teams as needed
• Provide recommendations or suggests methods to update, simplify, and enhance processes, procedures, and technologies with the Workday application and any manual processes
• Assist with the implementation of programs, policies, and services provided by the company, by acting as the associate’s first line of contact during roll outs
• Perform reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer associate inquiries
• Responsible for updating the team’s knowledge center documentation as processes change, steps are clarified or nuances are identified

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED