HR People Services Specialist

MassMutual•Springfield, MA

5d•Hybrid

About The Position

The HR People Services team focuses on inclusivity; using technology and collaboration to meet the needs of our customers who are MassMutual employees and retirees. The team demonstrates agility and resiliency to manage employee interactions with a sense of urgency, empathy, compliance, and confidentiality. The team needs to be flexible and adaptable to an ever-changing environment of transformation. Accountability for driving solutions by leveraging appropriate resources within and outside of the team is crucial. This position will also offer a great opportunity to learn the full-cycle employee experience including but not limited to onboarding, employee record management, off-boarding including retirement. The HR Specialist will be comfortable with handling highly confidential information with a keen eye on customer service. The candidate must know how to prioritize work, be a self-starter, and offer a willingness to help in any way possible.

Requirements

1+ years’ experience as an HR Generalist/Specialist or HR Associate, with hands on experience processing and administering HR payroll, leave and/or benefits such as disability and leave programs including state leaves
1+ years of experience with MS Office products (Outlook, Excel, Word)
HS diploma or GED equivalent

Nice To Haves

Bachelor's Degree
Prior hands-on experience with HRIS systems, Workday and ServiceNow

Responsibilities

Providing HR Customer Service and consultation (e.g. leave and benefits administration, Workday navigation, time entry assistance, benefit explanation, payroll questions, etc.)
Benefit Plan Administration including life event changes
Remain current and prepared on employee issues and communication reviews
Daily phone schedule
Rotation of HR interview support
Ability to stay resilient through change as team and processes evolve
Hyper focused on continuous improvement