HR/Payroll Coordinator - Denali National Park (Doyon / JV)

Aramark

2d•Onsite

About The Position

The HR & Payroll Coordinator supports all aspects of the employee lifecycle for a diverse workforce operating under the Denali National Park Concessions Contract. This includes seasonal, full-time, union, and non-union employees, as well as staff working both on-site and in nearby communities. This role provides essential administrative, payroll, and onboarding support, ensuring strict adherence to collective bargaining agreements (CBAs), service contract requirements, and National Park Service (NPS) compliance standards. The position requires exceptional attention to detail, strong organizational skills, and the ability to interpret and apply complex rules governing wages, timekeeping, recordkeeping, and workplace policies. The HR & Payroll Coordinator works as part of a small, highly collaborative team and serves as a primary point of contact for employee questions, contract-related clarifications, and HR support throughout the season.

Requirements

Previous experience in HR, payroll, labor compliance, or administrative support preferred.
Strong understanding of (or willingness to learn) collective bargaining agreements, union rules, and contract-driven HR processes.
Proven attention to detail with a commitment to accuracy in documentation and payroll data.
Excellent interpersonal and communication skills; able to work effectively with a diverse workforce representing varied ages, backgrounds, and employment types.
Strong organizational and multitasking abilities in a fast-paced, seasonal environment.
Proficiency with Microsoft Office or Google Workspace; prior HRIS/payroll system experience is a plus.
Professional discretion and commitment to confidentiality.
Ability to work occasional evenings or weekends during peak volume periods.
Ability to work in a remote national park environment for the duration of the season.
Ability to sit or stand for extended periods while completing administrative work.
Occasional travel between on-site and off-site facilities, which may include uneven terrain.
Comfort working in variable Denali weather conditions.

Responsibilities

Process accurate and timely bi-weekly payroll in accordance with state, federal, company, and collective bargaining agreement requirements.
Verify timecards and reconcile discrepancies, ensuring proper application of union rules, overtime requirements, wage scales, and differentials.
Process payroll adjustments, deductions, pay changes, and retroactive corrections as needed.
Maintain compliant, audit-ready payroll records as required by the service contract.
Support the HR Manager with internal audits, contract reporting, and NPS documentation requests.
Support the recruitment and hiring process by scheduling interviews, communicating with applicants, and coordinating with department managers.
Prepare onboarding packets, distribute required notices, and facilitate new hire orientation components such as I-9 verification and handbook review.
Coordinate with the Housing & Activities Coordinator for employee housing assignments, arrival logistics, and check-in support.
Ensure all onboarding processes meet service contract standards and union requirements for represented positions.
Provide friendly and professional service to employees seeking assistance with payroll, union questions, workplace concerns, policies, leave, and benefits.
Maintain organized, compliant personnel files, HRIS records, and documentation required by the NPS concessions contract.
Assist with employee communications, bulletin boards, updates, newsletters, and seasonal engagement initiatives.
Support housing check-ins and orientation-week activities as needed.
Ensure all HR processes comply with the terms of two collective bargaining agreements, including seniority rules, scheduling rules, job classifications, pay scales, and grievance procedures.
Serve as a first point of contact for employee relations concerns, escalating sensitive or contractual issues to the HR Manager.
Assist in documenting employee relations events, corrective actions, and grievance-related information.
Ensure all I-9s, work authorizations, and HR documentation meet federal and contract standards, including retention and audit requirements.
Support contract, NPS, and internal reporting requirements, maintaining accuracy and timeliness in all submissions.
Prepare reports and data summaries requested by leadership, union representatives, or NPS auditors.
Maintain accurate tracking of wages, hours, staffing, and other metrics.
Support seasonal open/close tasks, including file organization, housing support, and HR office setup/breakdown.