Assistant Retail Manager - Denali National Park (Doyon JV)

Aramark

1d•Onsite

About The Position

We are seeking a motivated and dependable Assistant Retail Manager to support daily retail and food service operations in the heart of Denali National Park & Preserve. This role is ideal for someone who thrives in a dynamic environment, enjoys leading a team, and is passionate about delivering exceptional customer experiences. The Assistant Manager will work closely with the Store Manager to oversee staff, maintain operational standards, and ensure guests leave with lasting memories of their visit. About Denali National Park & Preserve and Doyon/Aramark Joint Venture: Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks. Doyon Limited and Aramark have teamed up in a Joint Venture as the Denali National Park & Preserve's Concessionaire. Open May to September, our operation manages the transportation, retail, guest service and food and beverage concessions with our client; The National Park Service. By road, our 100 Blue Bird Bus Fleet takes guests past the 15-mile public access point daily during summer months, allowing people to hike, view wildlife, climb, and camp where few people have set foot. This is a seasonal role with ideal dates of April 23 - September 30, 2026. We offer competitive wages, paid Holidays, Sick Pay and Benefits Stipend. On-site housing and meal plan ($16/day all inclusive!) & local discounts! Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Requirements

Prior experience in retail, food service, or hospitality with supervisory responsibilities.
Strong leadership and communication skills.
Ability to multitask and manage staff in a fast-paced environment.
Basic math and computer skills for POS and reporting systems.
Positive attitude and commitment to customer satisfaction.
Ability to stand, walk, and perform repetitive motions for extended periods.
Capability to lift and carry up to 30 pounds.
Flexibility to work in varying conditions, including occasional outdoor duties.

Responsibilities

Assist in hiring, training, and mentoring retail sales workers.
Provide ongoing coaching and feedback to ensure staff deliver excellent customer service.
Oversee daily staff scheduling and shift coverage.
Lead by example in maintaining professionalism and enthusiasm.
Supervise POS transactions, cash handling, and ensure accuracy in financial reporting.
Monitor inventory levels, coordinate restocking, and manage merchandise displays.
Ensure the retail space remains clean, organized, and visually appealing.
Support the Store Manager in tracking sales performance and identifying opportunities for improvement.
Ensure staff follow recipes and standards for coffee and espresso beverages.
Monitor ice cream service for portion control, cleanliness, and customer satisfaction.
Maintain equipment functionality and coordinate repairs or maintenance as needed.
Handle escalated customer concerns with professionalism and care.
Provide information about products, store offerings, and Denali National Park attractions.
Foster a welcoming environment that enhances the guest experience.
Support opening and closing procedures, including cash reconciliation and restocking.
Enforce food safety and sanitation and cash handling guidelines across all service areas.
Collaborate with the Store Manager to implement operational improvements.
Step into the Manager role when the Store Manager is unavailable.