HR Operations Specialist

Tactile Medical•Minneapolis, MN

13h

About The Position

The HR Operations Specialist is a key broad-based HR role responsible for resolving employee inquiries and supporting the administration of HR policies. This role collaborates with various HR areas to support employees and managers, enhance processes, and create/improve resources. The specialist serves as a primary point of contact for counseling and managing leaves of absence, in partnership with an external vendor. They also help maintain the HR Service Center knowledge base, ensuring accurate and timely responses to HR inquiries and driving continuous improvement in service delivery.

Requirements

Bachelor’s Degree or 4+ years of equivalent HR experience.
Minimum of 5 years of HR experience with some focus on leave administration and compliance.
Proficient with Microsoft Office.
Experience with HRIS/HCM systems (UKG preferred) and case management tools.
Solid analytical skills with ability to interpret data and identify trends.
Exceptional customer service and communication skills, including the ability to handle sensitive and complex situations with professionalism.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Demonstrated ability to exercise sound judgment, maintain confidentiality, and build trust with stakeholders.

Nice To Haves

Previous experience in an HR Service Center or shared services environment.
HR Certification (PHR, SHRM-CP, or equivalent).
Advanced knowledge of FMLA, ADA, PFL, disability, and workers’ compensation regulations.

Responsibilities

A first point of contact for employee questions on any HR related topics.
Respond to inquiries across many HR topics (leaves, policies, payroll, benefits) with accuracy and professionalism, escalating to colleagues or vendors as needed.
Document interactions within the case management system and ensure timely resolution of open cases.
Help track and optimize of HR Service Center processes and technology platforms for case management and reporting.
Update knowledge base content, intranet resources and communication materials related to leave programs and broader HR topics.
Provide reporting and analytics on leave metrics and HR Service Center performance to inform decision-making and communication strategies.
Manage open cases to resolution, while keeping stakeholders informed of status and resolution timing and maintain compliance audit readiness.
Serve as a point of contact in partnership with leave vendor for leave-related inquiries, including FMLA, disability, ADA, PFL, and workers’ compensation.
Provide guidance to employees on leave policies, documentation requirements, and process steps.
Monitor and track leave cases, proactively communicating status updates and anticipated resolution timelines to employees and managers.
Collaborate on HR projects and initiatives aimed at improving service delivery, compliance, and employee engagement.
Leverage HRIS and case management tools to analyze trends, identify gaps, and recommend technology enhancements.
Be a resource for training others on leave processes and compliance requirements.
Perform various HR tasks/projects as assigned.