HR Operations Specialist

Coca-Cola Bottling Co. Consolidated•Charlotte, NC

39d•Onsite

About The Position

The HR Operations Specialist will support the HR Operations Representatives through coaching and mentoring while also focusing on the compliance of critical programs such as I-9 management and unemployment compensation. This role will serve as an escalation point for major service issues or trends and will play a critical role in the success of service improvement initiatives.

Requirements

High school diploma or GED
3 to up to 5 years of knowledge acquired through work experience
Minimum 1-2 years' experience working in a service center environment; additional consideration given for PHR/SHRM-CP certification or experience managing program compliance

Nice To Haves

Degree in Human Resources, Business Administration, Communication, Organizational Behavior

Responsibilities

Provide coaching and support to HR Operations Representatives (I & II) and support service improvement initiatives, including leader support and training.
Support I-9 and unemployment compensation process audits, vendor relationships and process improvement initiatives.
Respond to more complex or sensitive HR-related inquiries and basic HR cases requiring in-depth knowledge.
Support Manager in severance agreements, confidential file and subpoena requests.
Provide support to Office Coordinators through maintenance of OC resources, chat monitoring, and meeting material preparation, including other tasks as needed.
Support maintenance of SOPs and knowledge articles.

Benefits

Career Growth: Clear pathways to advance and develop your career
Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
Purpose-Driven: Create meaningful impact in the communities you serve
Professional Development: Dedicated training + personalized mentorship

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