Hr Operations Specialist

Aston Carter

9d•$25 - $25•Hybrid

About The Position

Detail-oriented HR professional with expertise in managing complex HR transactions, optimizing processes, and delivering exceptional employee support. Skilled in Workday, ServiceNow, and HR compliance, with a proven ability to resolve escalated issues, streamline workflows, and enhance operational efficiency. Professional Experience Human Resources Operations Specialist Delivered advanced HR support through ServiceNow and Workday, ensuring timely and accurate processing of complex transactions including terminations, organizational changes, and leaves. Managed escalated cases with discretion, providing clear guidance and resolution to employees and leaders. Supported critical HR functions such as DOT compliance, anniversary awards, job profile updates, and benefit plan enrollments. Partnered with Payroll to ensure accurate time and attendance data prior to closing cycles. Maintained detailed case documentation for seamless handoffs and compliance audits. Educated employees and leaders on HR policies and self-service tools, reducing dependency on manual processes. Created and updated Standard Operating Procedures (SOPs) to improve efficiency and consistency across HR operations. Participated in audits and special projects, contributing to process enhancements and compliance initiatives. Key Achievements: Improved ticket resolution time by streamlining workflows and leveraging system capabilities. Enhanced employee experience by providing proactive support and clear communication across multiple channels. Contributed to HR system optimization through SOP development and process standardization.

Requirements

HRIS Management (Workday) MUST HAVE
Ticketing Systems (ServiceNow)
Employee Relations & Support
Process Improvement & Compliance
Payroll Coordination
SOP Development
Problem-Solving & Root Cause Analysis
HRIS: Workday
Ticketing Systems: ServiceNow
Tools: Microsoft Office Suite

Responsibilities

Delivered advanced HR support through ServiceNow and Workday, ensuring timely and accurate processing of complex transactions including terminations, organizational changes, and leaves.
Managed escalated cases with discretion, providing clear guidance and resolution to employees and leaders.
Supported critical HR functions such as DOT compliance, anniversary awards, job profile updates, and benefit plan enrollments.
Partnered with Payroll to ensure accurate time and attendance data prior to closing cycles.
Maintained detailed case documentation for seamless handoffs and compliance audits.
Educated employees and leaders on HR policies and self-service tools, reducing dependency on manual processes.
Created and updated Standard Operating Procedures (SOPs) to improve efficiency and consistency across HR operations.
Participated in audits and special projects, contributing to process enhancements and compliance initiatives.