HR Operations Specialist
About The Position
The Opportunity Workhuman is seeking a highly organized and detail-oriented Human Experience (HX) Operations Specialist to join our newly created HX Operations team at Workhuman. As an HX Operations Specialist, you will play a key role in supporting the overall HX function by ensuring smooth processes for the wider team and providing excellent service to our employees. You will have the opportunity to be a part of building out this new function, and scope out and implement HX business processes that impact the HX team as a whole. This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role. What we can offer you An opportunity to support end-to-end employee life cycle from providing a seamless onboarding experience for new hires to supporting offboarding activities with employee departures. The opportunity to work through diverse questions fielded from the employees and internal HX team members within our ticketing (Jira) system. This may include providing employment verifications, interpretation of policies, and/or escalation to the appropriate HX team member when needed. Collaboration with the broader HX team to create and streamline processes and procedures, and partake in the development and implementation HX policies, programs and initiatives. The opportunity to work cross-functionally with team members in legal, IT, and payroll to ensure HR compliance in various projects and processes.
Requirements
- Experience with supporting employees in an HR role such as HR Administrator, HR Coordinator or HR Specialist
- A deep understanding of the employee life cycle, HR processes, local labor laws and compliance requirements
- Navigating scenarios requiring strong problem-solving, attention to detail and organizational skills.
- Experience with working in HR information systems and other relevant software applications (Workday and Jira preferred)
- Experience maintaining a high level of confidentiality with professionalism and discretion
- Proven success tackling employee questions and requests with a positive customer service attitude
- Demonstrated ability to enhance existing processes combining creativity and best practices
- Demonstrated ability to navigate projects requiring input from cross functional and departmental stakeholders
- Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
Responsibilities
- Support end-to-end employee life cycle from providing a seamless onboarding experience for new hires to supporting offboarding activities with employee departures.
- Work through diverse questions fielded from the employees and internal HX team members within our ticketing (Jira) system. This may include providing employment verifications, interpretation of policies, and/or escalation to the appropriate HX team member when needed.
- Collaboration with the broader HX team to create and streamline processes and procedures, and partake in the development and implementation HX policies, programs and initiatives.
- Work cross-functionally with team members in legal, IT, and payroll to ensure HR compliance in various projects and processes.
Benefits
- This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well-being and work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
