HR Operations Specialist

Ryan Specialty • Chicago, IL

8d

About The Position

The HR Operations Specialist is a key contributor to the optimization and sustainability of core HR systems and processes, ensuring compliance, data integrity, and operational excellence across the firm. This hands-on role serves as a subject matter expert in Workday Core HCM and HR service delivery platforms, leading the documentation, analysis, and continuous improvement of business processes that support scalability and future growth. The Specialist collaborates closely with cross-functional teams—including HR, IT, and business stakeholders—to design and refine workflows that elevate the employee experience and streamline service delivery. This role also identifies opportunities to integrate automation and emerging technologies, including AI-enabled tools, to enhance efficiency, improve decision-making, and support a data-driven HR strategy. What will your job entail?

Requirements

• 5+ years of experience in HR operations or HR systems administration with a Bachelor’s degree.
• Proficiency with Workday business process configuration and data administration.
• Experience with ServiceNow HR Service Delivery or similar ticketing platforms.
• Strong process mapping and data analysis skills using Excel, Visio and visualization tools.
• Ability to manage multiple priorities in a fast-paced, project-driven environment.
• Excellent interpersonal skills and the ability to collaborate with a team
• Strong problem-solving skills
• Administrative Expertise
• Communication Skills
• Managerial Abilities
• Interpersonal Skills
• Analytical Skills
• Attention to detail
• Collaboration
• Customer Service
• Multitasking
• Time Management
• Confidentiality
• Problem-Solving

Responsibilities

• Document and review existing business processes to identify inefficiencies, propose configuration updates, and implement streamlined workflows, for example, optimizing onboarding or termination processes to reduce handoffs.
• Support rollout of new Workday HCM Core features by testing functionality, updating documentation, and training end users.
• Collaborate with COEs to streamline and maintain documentation required for knowledge articles and help guides that enhance service delivery and user experience.
• Support the integration and ongoing management of HR Ticketing/Service Delivery platform, including building case routing workflows, automations, and ticket categorization structures.
• Analyze ticket data regularly to identify trends, SLA adherence, ticket resolution times, propose improvements.
• Lead ad hoc HR operations projects such as compliance reporting updates or vendor platform transitions.

Benefits

• Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals.
• In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
• For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level