HR Operations Specialist II

OpenGov•Chicago, IL

3d•$85,000 - $93,500

About The Position

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: Build the Future of HR. We’re not looking for someone to maintain HR. We’re looking for someone to reinvent it. This is a high-impact, earlier-career role for someone obsessed with making things faster, smarter, and better using AI. If you’re the type of person who sees a manual process and immediately thinks “this should be automated,” keep reading. You’ll help us build an AI-native HR function from the ground up—rethinking onboarding, employee support, reporting, and more.

Requirements

1–2 years of experience in HR Operations or a related field
Strong interest in AI, automation, and improving how work gets done
Experience experimenting with AI tools (ChatGPT, automation tools, etc.)
Strong attention to detail and organizational skills
Analytical mindset with curiosity to question and improve processes
Excellent communication skills
Self-starter with a growth mindset and eagerness to build

Nice To Haves

Experience or exposure to onboarding, benefits, or HR processes preferred
Comfort learning new tools and systems quickly (HRIS experience a plus, Workday preferred)

Responsibilities

Identify opportunities to leverage AI and automation across HR operations (onboarding, employee support, reporting, etc.)
Partner with HR leadership to pilot and implement AI-native workflows and tools
Continuously improve processes to reduce manual work and enhance employee experience
Help build scalable, self-service resources using AI (knowledge bases, chat support, etc.)
Manage the onboarding lifecycle from offer letter through new hire integration, ensuring a best-in-class and compliant experience across multiple states.
Oversee and continuously improve the New Hire orientation sessions to align with company culture and scaling needs.
Coordinate and manage the offboarding process to ensure smooth transitions and compliance.
Ensure completion and accuracy of all onboarding and offboarding documentation and system updates.
Support administration of employee benefits programs (medical, dental, vision, etc.)
Assist with enrollments, life events, and employee questions
Partner with vendors and internal teams to ensure smooth operations
Support leave of absence and accommodations processes
Maintain accurate employee records and support regular audits
Assist in ensuring compliance with federal, state, and local regulations
Stay informed on HR compliance requirements and best practices
Utilize HR systems (Workday or similar) for data entry and workflow management
Support reporting and basic data analysis
Help identify trends and opportunities for improvement
Respond to employee inquiries with a high level of care and responsiveness
Support HR programs and initiatives across the team
Always maintain confidentiality and professionalism
Support onboarding from offer acceptance through new hire integration
Help deliver a welcoming, efficient, and compliant onboarding experience
Assist in improving new hire orientation and onboarding processes
Support offboarding processes and ensure proper documentation and system updates