HR Operations Senior Specialist: ACCOMMODATIONS

Truist•Charlotte, NC

3d•Onsite

About The Position

The position performs experienced HR operations support and coordination activities with a focus on accuracy, service quality, and issue resolution. The role independently handles moderately complex HR transactions, supports reporting and process execution, and serves as a resource to lower-level support teammates. Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position. The candidate must be located in or willing to self-relocate to Charlotte, NC. Truist 'in office' requirement is 5 days per week. No full remote or relocation assistance available at this time.

Requirements

High school diploma or equivalent; additional education or training preferred.
Minimum of 4 years of experience in HR operations, shared services, or administrative support.
Demonstrated knowledge of HR processes, policies, and recordkeeping requirements.
Proficiency in Microsoft Office applications and HR information systems.
English language fluency.

Nice To Haves

Extensive, hands-on experience leading complex employee accommodations cases (ADA, medical, religious, and disability) within a large, regulated organization
Deep knowledge of applicable regulations and frameworks (e.g., ADA, FMLA, state/local laws) with the ability to interpret and apply them in nuanced, high-risk situations
Proven ability to independently manage end-to-end accommodations processes, including intake, interactive dialogue, documentation, and resolution
Experience leveraging HR case management and workflow tools (e.g., ServiceNow, Workday) to manage accommodations processes, documentation, and reporting
Exceptional communication and stakeholder management skills, with a proven ability to navigate sensitive conversations across employees, managers, HR, legal, and external partners

Responsibilities

Processes and reviews HR employment actions including hires, terminations, job changes, leave administration, and employee data updates.
Maintains and audits personnel records to ensure accuracy, completeness, and compliance with policies and controls.
Resolves non-routine HR operations issues and escalates more complex matters as appropriate.
Prepares and validates HR reports and data related to headcount, turnover, absences, and transaction volumes.
Supports administration of compensation and benefits programs through accurate processing and data review.
Responds to teammate and manager inquiries regarding HR policies, procedures, and transactions.
Provides guidance and on-the-job training to S1–S2 teammates and supports quality review of their work.
Identifies process gaps or recurring issues and recommends improvements to enhance efficiency and service delivery.
Partners with HR colleagues to support operational initiatives, audits, and cycle-based activities.