HR Operations Manager

Catch Health • Clearwater, FL

3d • $80,000 - $85,000 • Onsite

About The Position

Health Insurance Experts that guide you from enrollment to peace of mind! At Catch Coverage, we’re more than an Insurance organization, we’re a team of dedicated, compassionate professionals united by a mission to improve lives and elevate the customer experience. When you join us, you become part of a forward-thinking, customer-focused culture that invests in your growth, supports your well-being, and empowers you to make a meaningful impact on people’s everyday lives. If you’re ready to advance your career in a dynamic, innovative, and genuinely supportive environment, apply today and discover why Catch Coverage is shaping the future of Insurance. Job Position: HR Operations Manager Location: Onsite Clearwater, FL PURPOSE OF THE JOB: The HR Operations Manager at Catch Coverage is a key people operations leader responsible for driving HR systems efficiency, team performance, and organizational compliance. This role is hands on, leads a team of HR operations professionals and serves as the subject matter expert for HR administration, security role configuration, workflow design, and process improvement. The HR Operations Manager ensures that the people infrastructure supporting our 3,000+ employee organization runs with precision, integrity, and a continuous improvement mindset. This role is fully onsite in Clearwater, FL five days a week and partners closely with HR leadership, payroll, IT, and cross- functional teams to deliver a best-in-class employee experience.

Requirements

• Associate’s degree required; Bachelor’s degree in human resources, Business Administration, or a related field preferred.
• Minimum of five (5) years of progressive HR operations or HRIS experience.
• Minimum of two (2) years of experience managing or leading a team.
• Must be available to work fully onsite in Clearwater, FL five (5) days per week. This is not a remote or hybrid position.
• Demonstrated expertise as an HRIS System Administrator, including security role management, workflow configuration, and system audits.
• Experience with Paylocity strongly preferred.
• Familiarity with Jira or similar project/workflow management tools a plus.
• Strong working knowledge of HR compliance, audit practices, and employment law.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to collaborate across all levels of the organization.

Responsibilities

• Lead, develop, and manage a team of HR Operations professionals, providing coaching, direction, and accountability to ensure high performance and consistent execution across all HR ops functions.
• Serve as the primary HRIS System Administrator, owning configuration, workflows maintenance, security roles, compliance, data governance and system integrity across all HR platforms.
• Design, build, and optimize HRIS workflows to support hiring, onboarding, employee changes, offboarding, and compliance processes.
• Oversee and continuously improve the full-cycle onboarding process to ensure a seamless, compliant, and engaging experience for all new hires.
• Establish and maintain audit processes, checks and balances, and internal controls to ensure data accuracy, regulatory compliance, and HR best practices across all operations.
• Identify opportunities for process improvement and lead initiatives that increase efficiency, reduce manual effort, and scale HR operations in line with organizational growth.
• Partner with Payroll, IT, Compliance, and HR leadership to ensure system configurations and operational processes align with business needs and legal requirements.
• Maintain documentation of all HR systems processes, workflows, security configurations, and standard operating procedures.
• Support HR reporting and analytics, ensuring data integrity and providing actionable insights to HR leadership and senior stakeholders.
• Stay current on HRIS updates, industry best practices, and employment law changes that impact HR operations.

Benefits

• Paid Holidays (6)
• Paid Time Off
• Medical Insurance, National Plan Options
• Dental Insurance
• Vision Insurance
• Voluntary Life and AD&D Plans including Accident, Critical Illness, Hospital Indemnity
• Employee Assistance Program
• 401(k) with portion of Co Match
• Bereavement Leave & Jury Duty Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree