HR Operations & Experience Specialist

Florida East Coast Railway • Jacksonville, FL

41d

About The Position

We are seeking a proactive and detail-oriented HR Operations & Experience Specialist to support our HR team in administering employee benefits, providing general HR support, and leading employee engagement, culture, and event initiatives. This role plays a key part in ensuring our employees have a positive, supportive, and enriching experience throughout their time with the company. Reporting to the Director of Compensation and Benefits, this position is ideal for someone who enjoys both the operational side of HR and the creative aspects of building a strong workplace culture.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• 2+ years of experience in HR, benefits administration, or employee engagement roles.
• Strong interpersonal and communication skills with the ability to work cross-functionally.
• High attention to detail, organizational skills, and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and familiarity with HRIS systems.
• Passion for creating a positive workplace culture and improving employee experience.
• Ability to handle sensitive information with confidentiality and professionalism.
• Self-starter with a service-oriented mindset and a willingness to take the initiative.

Nice To Haves

• SHRM-CP, PHR, or benefits-related certification (CEBS, REBC) is a plus but not required.

Responsibilities

• Provide administrative support for employee benefit programs, including enrollment, onboarding, and education, while maintaining accurate data and coordinating with vendors and payroll for timely updates.
• Support with onboarding and offboarding processes, including preparing documentation, coordinating orientations, and ensuring a smooth employee transition.
• Support compliance with federal, state, and internal HR policies and procedures.
• Help maintain HRIS and employee records with accuracy and confidentiality.
• Support leave management, employee status changes, and documentation as needed.
• Support employee engagement activities and cultural initiatives, such as appreciation events, team building, holiday celebrations, and wellness programs.
• Partner with HR leadership to develop strategies that promote a positive and inclusive workplace culture.
• Provide support for recognition programs and initiatives that support employee morale and satisfaction.
• Collect feedback from employees to help shape future engagement and culture-building efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rail Transportation
• Number of Employees: 501-1,000 employees