HR Operations Coordinator

FAMILY ENTERTAINMENT GROUP LLC•Itasca, IL

About The Position

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S Position Summary The HR Coordinator plays a critical role in ensuring the flawless execution of core HR processes that impact the full employee lifecycle. With deep HR operational experience, this individual delivers with a strong sense of urgency, a commitment to 100% accuracy, and a passion for supporting a great employee and candidate experience. The role provides key support in pre and onboarding, employee relations, hiring & recruiting logistics, compliance, and learning & development. The HR Coordinator serves as a trusted partner to both field and corporate teams, reinforcing the company’s values and standards in every interaction.

Requirements

10+ years of progressive experience in HR coordination, operations, or HR administration
Proven track record of delivering HR processes with speed, accuracy, and professionalism
Advanced proficiency in Microsoft Office (Excel, Word, Outlook) and HRIS platforms (e.g., ADP, Paylocity, Workday)
Strong communication skills and demonstrated ability to partner cross-functionally
High level of discretion, attention to detail, and accountability
Experience working with confidential employee information in a high-paced environment

Nice To Haves

Experience supporting multi-site or multi-state operations, including hourly and salaried populations
Familiarity with LMS platforms and L&D coordination
HR certification (PHR, SHRM-CP) a plus
Bilingual (Spanish) preferred in some locations

Responsibilities

Lead and continually refine the onboarding process to ensure a positive, consistent, and branded new hire experience from offer acceptance through the first 30 days
Coordinate and automate pre-boarding activities including background checks, systems access, and new hire documents to ensure a smooth Day 1, week 1 experience
Conduct or facilitate orientation, ensuring new hires are set up for success and productivity early
Own follow-up touchpoints during the first week and first month to proactively address any gaps, contributing to increased new hire satisfaction and reduced early turnover
Maintain and audit employee data in the HRIS (e.g., Paylocity) with 100% accuracy and confidentiality
Ensure timely processing of employee lifecycle changes in HRIS and ERP (hires, promotions, terminations, transfers) and assist with system upgrades or implementations
Run and distribute regular HR and compliance reports; support audits with precise and complete documentation
Coordinate interview scheduling with speed, precision, and professionalism; ensure a positive candidate experience
Support hiring managers with job postings, pre-employment screening, and offer logistics
Partner with recruiters and hiring leaders to improve time-to-fill and ensure a smooth recruitment process aligned with brand and culture
Support administration of talent assessments as needed
Assist with the administration of the Learning Management System (LMS), and resolving access issues
Support logistics and communications for training events, leadership programs, and compliance learning
Serve as a go-to resource for employee inquiries with fast, clear, and value-driven responses
Support employee relations documentation and follow-ups, helping HR leaders ensure consistency and policy alignment
Ensure full compliance with federal, state, and local employment laws and internal policies
Maintain digital and physical employee files with strict confidentiality and precision
Monitor and respond to inquiries in the HR mailbox. Respond or escalate request to resolve most transactions within 24-48 hours. Automate where appropriate.
Support HR communications including announcements, newsletters, and recognition programs
Assist in coordinating employee engagement surveys, events, and celebrations that reinforce culture and community
Model professional and values-aligned behavior in every interaction, acting as a culture ambassador