HR & Operations Coordinator

Britespan Building Systems Inc•Wingham, ON

8d•Hybrid

About The Position

This role begins as a part-time position (20 hours per week), with a clear pathway to full-time for the right candidate. As the business grows, there will be opportunities to take on additional responsibilities and gain experience across departments such as Human Resources, Operations, Customer Service, Quality, and Materials Handling. This is an excellent opportunity for someone eager to grow and build a long-term career within the organization. There is some flexibility to discuss if mornings or afternoons would work best, with the intent that this position would work the Part-Time hours spread across each day from Monday-Friday each week. The HR & Operations Coordinator supports the organization by assisting multiple departments that experience fluctuating workloads, are in growth phases without sufficient volume to justify additional headcount, or require coverage during employee absences. This role is essential in maintaining continuity and operational efficiency across the business. To succeed, the HR & Operations Coordinator must demonstrate strong organizational and time management skills, with the ability to effectively balance competing priorities and meet deadlines. Core responsibilities are primarily administrative. However, as business needs evolve, the Director of Human Resources may assign administrative tasks across various functions, including Human Resources, Customer Service, Administration, Quality, Operations and Material Handling. By supporting these areas, the HR & Operations Coordinator enables team members to focus on their primary responsibilities, improving overall efficiency. Additionally, this role contributes to cross-functional projects, events and initiatives, helping foster a collaborative and productive work environment.

Requirements

Proficient in Microsoft Office Programs (Intermediate level)
Proficient in Adobe Pro or other PDF readers
Hubspot or another CRM Database

Nice To Haves

A post-secondary degree, diploma or equivalent experience in business, finance, HR, customer service or administration
Courses in Microsoft Excel, or other programs
Exposure to expense management
De-escalation techniques
Smartsheet, OneNote, SharePoint, PowerBi
1-2 years administrative / customer service experience
Hubspot
Smartsheet

Responsibilities

Complete tasks such as Work Orders and Pick lists daily, to keep with flow for operational needs
Maintain full CRM functionality with all aspects of the sales process, using CRM as the primary mode of information management, database compilation and campaign generation
Manage office supplies and inventory, ensuring adequate stock levels
Complete month end sales reports and monthly dealer gap analysis
Enter warranty registrations and cable certifications into our database
Organize and execute company events and special projects
Manage multiple inboxes
Maintain and update databases, records and filing systems
Create, maintain and update processes as required
Collect data as required to support sales forecasting and other initiatives
Back up for monthly credit card reconciliations
Back up on IT requests and dispatching them to our IT provider
Maintain an organized and tidy office environment
Work with purchasing to manage services with facilities and other external service providers
Serve as the first point of contact for visitors, clients and employees
Effectively de-escalate challenging situations with customers or internal teams by listening, acknowledging concerns, and offering constructive solutions
Answer and direct phone calls, take messages and handle inquiries
Manage incoming and outgoing mail and packages
Draft and respond to emails and other correspondence
Demonstrate ingenuity in troubleshooting customer issues
Support other departments as needed
Perform other duties as assigned by the Leader