HR Operations Consultant II - Global HR Operations

Sylvamo • Memphis, TN

3d

About The Position

At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world. Come grow with us! We are seeking a Global HR Operations Consultant – HRIS to serve as a functional and technical subject matter expert for our HRIS platform (Dayforce). This role is accountable for ensuring system integrity, driving HR process optimization, and delivering a seamless, globally consistent employee experience across the full HR lifecycle. As a key member of Global HR Operations, this role partners closely with HR, IT, vendors, and business stakeholders to lead system enhancements, enforce governance standards, and drive continuous improvement across HRIS processes and capabilities. The role reports to the Global HR Operations Manager and does not have direct reports. Candidates must be proficient in English. We are seeking a highly curious, results-oriented professional who is driven to understand how and why systems and processes work, and who leverages that insight to proactively identify opportunities, solve complex problems, and enhance overall system effectiveness. This position plays a critical role in shaping the future of global HR operations by: Leading system optimization and process standardization efforts Elevating the employee and manager experience through technology and process improvements Ensuring compliance, data integrity, and audit readiness at a global scale Contributing to and influencing a high-impact HRIS and data excellence strategy

Requirements

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field (or equivalent experience)
• 5–10 years of experience in HRIS roles, with strong preference for Dayforce expertise
• Proven experience leading system testing, implementations, and release management activities
• Deep understanding of HR processes across the employee lifecycle
• Strong HRIS functional and technical expertise with a systems-thinking mindset
• Demonstrated ability to lead process improvement and change initiatives
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and stakeholder management capabilities
• High attention to detail with a strong focus on data integrity and accuracy
• Ability to manage competing priorities in a fast-paced, global environment
• Demonstrated curiosity, ownership mindset, and commitment to continuous improvement
• Proficient in English

Nice To Haves

• Dayforce expertise

Responsibilities

• Serve as the global subject matter expert across Dayforce modules, including Recruiting, Onboarding, Learning, and Performance
• Own the translation of business requirements into scalable, sustainable system solutions and best practices
• Act as a trusted advisor to HR partners, providing strategic guidance on system capabilities, limitations, and process improvements
• Lead and support HRIS initiatives, including requirements gathering, configuration, testing, implementation, and post-go-live optimization
• Own coordination and execution of system testing activities, ensuring high-quality, accurate, and timely delivery
• Evaluate Dayforce releases, assess business impact, and lead readiness and adoption efforts
• Oversee interface performance, partnering with IT to proactively monitor, troubleshoot, and resolve issues
• Own and continuously improve the Global HR Change Request process, ensuring transparency, prioritization, and alignment
• Ensure all HRIS processes adhere to governance standards, audit requirements, and data integrity controls
• Develop, maintain, and enforce standard operating procedures (SOPs) to drive consistency and operational excellence
• Lead training and enablement efforts to ensure effective and consistent use of Dayforce across the organization
• Design and maintain user-focused training materials, job aids, and documentation
• Drive system adoption by promoting best practices and enhancing user experience
• Oversee the HR Operations mailbox, ensuring timely, accurate, and high-quality service delivery
• Manage vendor-related activities, including I-9 audit coordination and invoice oversight, ensuring compliance and accuracy
• Partner cross-functionally to resolve complex system and process issues and improve operational outcomes

Benefits

• medical
• dental
• vision
• disability
• life insurance
• 401(k) plan with matching company contributions
• paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level