HR Manager

StepStone Hospitality • Portland, ME

23d

About The Position

The Human Resources Manager is responsible for the day-to-day Recruiting, Employee Relations, Benefits Management and HRIS functions of the Company. The Human Resources Manager provides guidance and support to leaders and employees of the Company for a wide range of HR related needs. This person will be responsible for keeping current with company, state and federal guidelines regarding employment law, regulatory changes, and trends/best practices and providing advice to management as appropriate. Our team coordinates and facilitates a variety of HR initiatives to support our associates so we can continue to keep growing.

Requirements

• 3–5 years of progressive HR experience; hospitality or hotel experience strongly preferred.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required.
• Ability to timely obtain any required licenses or certificates.
• Ability to navigate HRIS systems.

Nice To Haves

• Previous Hotel HR experience is highly desired.
• Additional education preferred.
• Bachelor’s degree in Human Resources, Communications or related field.
• Professional HR certification desirable.
• CPR training and first aid training preferred.
• Additional language ability preferred.

Responsibilities

• Support and assist with day-to-day employee relations matters, helping address concerns while aligning solutions with operational objectives.
• Partner with and support management by assisting with employee relations issues, including questions, complaints, and conflict resolution; provide guidance and prepare documentation as needed.
• Provide office management support, including oversight of office supplies, inventory management, office security controls, and general administrative duties.
• Support and assist with full-cycle recruiting and onboarding, including job postings, candidate coordination, pre-employment screenings, administering drug tests, and ensuring all new hire documentation and compliance requirements are completed accurately and on time.
• Support and administer recruiting, onboarding, and exit processes, as well as employee programs including benefits, wage and salary initiatives, recognition programs, referrals, and wellness initiatives.
• Assist in maintaining and administering employment policies and procedures, compensation programs, employee benefits, performance evaluations, and other HR initiatives.
• Assist in administering and maintaining records related to safety policies and procedures in compliance with OSHA and applicable local, state, and federal regulations.
• Support Workers’ Compensation and safety claims administration, including documentation and reporting, in coordination with Operations Management.
• Maintain personnel files, I-9s, OSHA logs, and compliance records.
• Conduct and support new hire orientations and employee training programs; assist with planning and coordination of general meetings, holiday events, and associate engagement activities.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training group- classroom or in-department training on a regular basis to support training efforts.
• Monitor, track, and support completion of required Marriott online training programs, ensuring associates and leaders remain compliant with brand standards, deadlines, and audit requirements; follow up with departments to address gaps and drive timely completion.
• Contribute to internal communications, supporting clear and effective upward and downward communication across departments.
• Lead assigned initiatives or projects related to HR operations, employee engagement, or compliance, as delegated by management.
• Maintain a visible presence throughout the hotel, actively engaging with supervisors and associates to support engagement, productivity, and operational effectiveness.
• Perform other duties and responsibilities as assigned by company management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED