HR Manager, Data Center Operations (Onsite, Elk Grove Village or Hoffman Estates, IL locations)

Microsoft•Chicago, IL

6d•Onsite

About The Position

Join the team that powers the world’s cloud. Microsoft’s Cloud Operations & Innovation (CO+I) team is the powerhouse behind our global cloud services. Our infrastructure spans a vast portfolio of more than 100 datacenters and over one million servers, supporting services for more than one billion customers and 20 million businesses across 90+ countries. With environmental sustainability and operational optimization at the core of our datacenter design, we continue to evolve to meet dynamic business demands—solidifying Microsoft’s position as a world-class cloud provider. We are seeking an experienced HR professional with labor relations expertise to partner directly with one of our fastest-growing datacenter campuses in the northern Chicago suburbs (Elk Grove Village/Hoffman Estates area). This role supports a 24/7, 365-day operation with a workforce of 250+ employees and growing. As the dedicated HR Manager for the Chicago metro, you will work onsite to provide strategic HR support to datacenter leadership, managers, and employees—fostering collaboration, driving compliance, and ensuring a positive employee experience in an evolving, technical environment. This is an exciting opportunity to exercise a broad range of HR skills to support a unique and diverse workforce (datacenter technicians and managers) while scaling through the broader Microsoft HR ecosystem. We are looking for someone who is proactive and results driven. The right fit is someone who is a collaborator (both with the business and within the HR function), a trusted advisor, and a proactive problem solver with labor relations experience and a proven ability to partner effectively within represented workforce environments as well as someone who can work autonomously in a rapidly evolving environment.

Requirements

Bachelor's Degree in Human Resources (HR), Labor Relations, Legal, Business, Psychology, or related field AND 5+ years experience with HR or related experience (e.g., hiring, training, performance management) involving applicable employment laws and policies OR equivalent experience.
5+ years demonstrated hands-on experience in labor relations, including direct involvement with collective bargaining and/or managing relationships with employee representative bodies (e.g., unions, works councils), including direct involvement with representing management in grievances (including resolving/settling grievances).

Nice To Haves

Master's Degree in Human Resources (HR), Legal, Business, Psychology, or related field.
Human Resources Professional Certification (e.g., PHR, SPHR, SHRM).
3+ years of experience partnering with a wide network of clients and across Human Resources to deliver effective business solutions
Experience working in a production, mission-critical 24/7 environment (such as manufacturing, warehouse, retail, military, physical operations in an IT and/or critical environment infrastructure)
Experience managing the union grievance process including working with union representatives, grievance handling, and arbitration preparation
General knowledge of employment and labor laws in the US
Demonstrated ability to build and maintain relationships with employees at all levels and adapt people strategies to evolving external factors and workforce trends
Experience with facilitating and supporting change management initiatives
Communication and interpersonal skills
Ability to handle sensitive information confidentially
Organizational and time-management skills

Responsibilities

Employee Experience / Engagement
Through in-person relationship-building and observation (“walking the floor”), develop clear perspective on local employee and manager experiences, areas of risk, and culture of the local area to provide necessary context and guidance to datacenter (DC) leadership and broader HR team
Create and execute people strategies and programs that create a positive work environment, improve employee engagement, etc.
Be a trusted, neutral resource to employees and managers in helping them seek out support on HR questions and concerns leveraging Microsoft’s HR operating model
Provide support to employees and managers on time-sensitive, urgent questions on the spot in accordance with Microsoft policy and process
Be present onsite during some evenings and weekends to connect with employees and managers on evening/night shifts.
Partner across the HR model to foster seamless, quality delivery of HR services (e.g., onboarding, offboarding, statutory reporting, tracking and reporting).
HR Community Leadership
Have a regular seat at datacenter leadership and team meetings to partner and provide HR perspective on site strategy, goals, and challenges.
Partner with the Chicago metro director and HR Business Partner team to develop the broader team’s skills and capabilities, by providing training, coaching, feedback, etc.
Compile, share and leverage insights (anecdotal, case insights, other listening systems) with leadership and partners to propose and develop needed solutions and risk assessment plans.
Assists managers and leaders through organizational change and recommends inclusive leadership practices.
Supports the implementation of interventions to improve leadership and team performance.
Projects, Programs, & Initiatives
Design and implement specific manager capability building efforts at the site attune with the different professions, shifts, and needs. Leverage and build upon existing broader manager capability resources and efforts.
Identifies opportunities and engages local communities while promoting culture with stakeholders such as professional networks, schools, community-based organizations, etc.
Collaborate with GTA to support the recruitment and onboarding of the right workforce for the site, and collaborate with the recruiters and broader HR team.
Partner with CO+I HR Business Partners with various HR projects and initiatives.
Crisis Management Team (CMT) and Disaster Recovery
Partners with the leadership team to design and orchestrate crisis management strategy, including emergency responses, disaster recovery, risk management, communications, and business continuity
Ensures assistance for employees by activating the company’s Employee Assistance Programs (EAPs) and employee well-being programs, during and after a crisis
Operational Compliance & Labor Relations
Maintain contemporary knowledge of laws, regulations, standards, emerging trends that may affect Human Resources (HR) policies and execution of these (e.g., legal signatories, court representation, health and safety, benefits, local documentation requirements).
Ensure compliance with applicable labor laws and regulatory environment. Provides information on questions from leadership.
Own and manage labor relations activities for the business, partnering with leaders and employee representation stakeholders to support compliance with formal labor agreements, resolve workforce issues, and maintain effective labor‑management relationships.
Facilitates the localization/update of policies and procedures related to managed projects and programs by analyzing trends and making recommendations to HR Business Partners; may manage and initiate the updates to policies (e.g., benefits-related) in collaboration with peer HR disciplines.
Embody our culture and values