Data Center Technician - Elk Grove, IL

Unisys•Elk Grove, IL

5d•Onsite

About The Position

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments , including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most. May serve as team or site leader, providing direction to other technicians. May have specialized and specific skillsets to support niche client environments. May assist with resource / task scheduling and resource management. Ensures best in class client experience across Field Engineering operations. Troubleshoots and resolves client escalations from team members. Supports roll-out of new, enhanced or upgraded products. Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues. Assists in providing technical training and improvement programs. Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction. Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues. Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

Requirements

3–5+ years of experience in technical support, field service, or data center roles
Associate or Bachelor’s degree in IT or related field (or equivalent experience)
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
Applicant should be eligible for any required authorizations from the U.S. Government.

Nice To Haves

Dell or other vendor certifications are a plus, but not required

Responsibilities

Maintaining uptime
Resolving complex hardware issues
Delivering outstanding on-site service
Providing direction to other technicians
Troubleshooting and resolving client escalations from team members
Supporting roll-out of new, enhanced or upgraded products
Providing technical advice as required to help team members resolve difficult or unanticipated issues
Assisting in providing technical training and improvement programs
Engaging with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction
Monitoring equipment, system and network performance, identifying and addressing systemic and/or recurring issues
Developing and recommending ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency