Data Center Technician - Elk Grove, IL

Unisys • Lombard, IL

6d • Onsite

About The Position

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most. • May serve as team or site leader, providing direction to other technicians. • May have specialized and specific skillsets to support niche client environments. • May assist with resource / task scheduling and resource management. • Ensures best in class client experience across Field Engineering operations. • Troubleshoots and resolves client escalations from team members. • Supports roll-out of new, enhanced or upgraded products. • Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues. • Assists in providing technical training and improvement programs. • Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction. • Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues. • Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

Requirements

• 3–5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor’s degree in IT or related field (or equivalent experience)
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Nice To Haves

• Dell or other vendor certifications are a plus, but not required

Responsibilities

• May serve as team or site leader, providing direction to other technicians.
• May assist with resource / task scheduling and resource management.
• Ensures best in class client experience across Field Engineering operations.
• Troubleshoots and resolves client escalations from team members.
• Supports roll-out of new, enhanced or upgraded products.
• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
• Assists in providing technical training and improvement programs.
• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
• Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

Benefits

• Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more!
• We’re committed to supporting work-life balance and investing in your future success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees