HR Learning Systems Analyst

Gartner•Stamford, CT

5d•$72,000 - $100,000•Hybrid

About The Position

The Associate HR Learning Systems Analyst delivers operational excellence and functional support within the HR Systems team, with a focus on the technology that powers Learning & Development at Gartner. Our learning technology landscape is dynamic — today it spans enterprise Learning Management Systems (LMS), AI-powered practice tools, and a variety of role-specific learning platforms supporting a decentralized L&D community. As we work to consolidate and simplify our learning technology over time, this role will support today's portfolio while helping shape what comes next. This role partners closely with our HR Learning Solutions and Enablement team, and business stakeholders to optimize our learning platforms, resolve issues, and deliver enhancements that improve the learner and administrator experience. The Associate Product Lead gathers requirements, translates business needs into system solutions, and serves as a trusted point of contact for the learning technology portfolio.

Requirements

1–3 years of experience in HR technology, learning technology, business analysis, or a related field
Hands-on experience administering or supporting a modern SaaS learning or HR platform such as Cornerstone OnDemand or Workday — depth in any one of these (or a comparable platform) is equally valued
Working knowledge of learning technology fundamentals: e-learning content standards (SCORM/AICC/xAPI), content management, curricula and assignment logic, notifications, and security/role-based permissions
Experience building and interpreting reports, with solid Excel proficiency
Strong requirements gathering skills — able to listen to a business need and translate it into a practical system solution
Demonstrated ability to quickly learn new applications, software, and tools
Strong communication, collaboration, and analytical problem-solving skills
Bachelor's degree preferred

Nice To Haves

Familiarity with how learning systems connect to the broader ecosystem — SSO, data feeds, content provider integrations
Experience with mass data load tools or LMS audits at scale
Exposure to courseware development tools (Articulate, Camtasia, iSpring) or visualization tools such as Power BI

Responsibilities

Configure our learning platforms – working with platform administrators to support learning objects, content structures, curricula, and assignment logic, events and sessions, notifications, evaluations, security roles, and system updates
Partner with Learning Solutions and Enablement and business stakeholders to gather requirements, analyze workflows, and recommend system enhancements
Serve as a primary point of contact for learning technology escalations — triaging complex Tier-2 escalations, troubleshooting advanced issues, identifying root causes, and coordinating with vendors and IT to drive timely resolution
Perform quality control across the portfolio, including data integrity audits, mass data loads, and gatekeeping of system standards
Write test plans and conduct testing for enhancements, new course rollouts, and quarterly platform releases, coordinating UAT with vendors and stakeholders
Build and analyze reports on usage, adoption, compliance, and program health, turning data into recommendations
Document processes, system configurations, and user guides; develop knowledge management collateral to support training and onboarding; partner with Learning Solutions and Enablement to deliver to certified administrators
Partner with Learning Solutions and Enablement to encourage system adoption, define best practices, and enhance platform governance