HR Generalist-DC Operations

iHerb, LLC•Hebron, KY

8d•Onsite

About The Position

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now. The Human Resources (“HR”) Generalist position will primarily focus on providing support onsite to our Warehouse/Distribution center team and will also support HR Operations. This role will also work closely with the onsite HR Business Partner on employee relations issues, performance management, coaching, counseling, team member development, and retention. The HR Generalist will also be able to partner more broadly with the HR department on other assigned duties and projects.

Requirements

Fluent in English and Bilingual in Spanish preferred
Knowledge of FMLA, CFRA, PDL, USERRA, ADA, and Worker’s Compensation Laws, both Federal and for the State of California
Hands-on experience with processing documentation, interactive process discussions, managing records
Knowledge of multiple human resource disciplines and knowledge of Federal and State employment and benefit laws
Strong interpersonal and communication skills
Ability to analyze data and provide recommendations
Visibility requires maintaining a professional appearance and providing a positive company image to the public
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Job requires accepting criticism and dealing calmly and effectively with high stress situations
Job requires being sensitive to other’s needs/feelings and taking an objective position when gathering facts when dealing with sensitive situations
Ability to work with little supervision, independently and searches out answers as needed to resolve issues/problems
Ability to travel locally to other locations
Generally requires 2-5 years of experience in Human Resources with an emphasis in Employee Relations and Leave Administration
Proficient knowledge of Microsoft Office Suite, ability to create spreadsheets in Excel
Experience with HRIS a plus
Ability to use, copier, computer and other office-related equipment
Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner

Nice To Haves

HR Generalist experience in other HR areas preferred
Bachelor’s Degree in Human Resources, SPHR/PHR certification or related field preferred or a combination of education and equivalent work experience

Responsibilities

Investigate, document and resolve employee complaints/grievances. Investigations can include, but not limited to peer, supervisor complaints, sexual harassment, discrimination, etc.
Assists in handling employee Federal, State and company leave of absence, including discussions with employees, processing of leave of absence paperwork, tracking and collection of benefits premium payments, and communication verbally and written with employees on leave.
Provides advice, assistance and follow-up on company policies, procedures, and documentation.
Coordinates the resolution of specific policy-related and procedural problems and inquiries.
Supports in performance management, working closely with department managers and supervisors to support our Pay for Performance journey at iHerb.
Reviews, edits and approves team member written warnings, coaching plans, and performance snapshots prior to being issued to team members.
Makes recommendations to management regarding separation of employment for specific employees.
Holds clear and persuasive conversations providing specific benefits, State and Federal information to employees.
Responds to unemployment claims, if needed, verbally and written in a timely manner.
Provides support to other HR teams in recruitment, engagement, benefits, wellness, recognition and communication.