HR Generalist

Code and Theory•New York City, NY

7d•$85,000 - $100,000•Hybrid

About The Position

Code and Theory is a strategically driven, digital-first agency that lives at the intersection of creativity and technology. We solve complex consumer and business challenges with end-to-end solutions that flex to meet the needs of today’s ever-changing digital landscape. As our business continues to evolve, we are looking for an HR Generalist, People Operations who will play a critical role in ensuring our people processes run smoothly and consistently. Reporting to and supporting the Senior Director of HR, this role is essential to maintaining operational excellence across the employee lifecycle - from onboarding and performance management to payroll coordination and day-to-day manager support. This is a hands-on role for someone who enjoys being in the details, solving problems in real time, and serving as a trusted resource for employees and managers alike. You will help ensure that our HR operations are organized, compliant, and responsive - enabling our teams to focus on delivering exceptional work for our clients.

Requirements

5–7 years of progressive HR experience, ideally within a creative, tech, or fast-paced environment
Experience supporting HR operations
Strong interpersonal and relationship management skills with a service-oriented mindset
Working knowledge of employment law and employee relations best practices
Highly organized with strong attention to detail and follow-through
Ability to manage multiple priorities while maintaining accuracy and responsiveness
Strong written and verbal communication skills
Proactive, adaptable, and comfortable working in a dynamic environment
2-3 days per week in our NYC office

Responsibilities

Support the Senior Director of HR in executing core HR initiatives and managing day-to-day operations
Serve as a first point of contact for managers and employees on HR-related questions, policies, and processes
Assist in managing employee relations matters, including gathering information, supporting investigations, and helping implement fair and compliant solutions
Support performance management processes, including goal setting cycles, documentation, performance conversations, and improvement plans
Provide hands-on support to managers in navigating people challenges, escalating complex matters as needed
Partner with our Payroll Lead and Central Payroll team on payroll matters, ensuring accurate data submission, timely processing, and resolution of employee inquiries
Support annual open enrollment, assist employees with benefits-related questions, and help resolve issues in partnership with external vendors as needed
Maintain and optimize HR systems and employee records, ensuring data accuracy and compliance
Assist with onboarding and offboarding processes to ensure a seamless employee experience
Support internal trainings, communications, and broader HR projects such as policy updates and process improvements