HR Generalist - Employee Relations

Populus Financial Group•Irving, TX

About The Position

The Human Resources Generalist supports day‑to‑day HR operations with a focus on employee relations, HR compliance, and workforce support. This role serves as a key point of contact for employees and managers, assisting with the intake and resolution of employee concerns, supporting investigations, coordinating workers’ compensation processes, and ensuring HR policies and practices are applied consistently. The HR Generalist helps foster a positive, productive, and inclusive work environment while partnering closely with HR leadership and cross‑functional teams and external partners.

Requirements

Technical Proficiency
Communication Proficiency
Ability to Multitask
Organization Skills and Attention to Detail
Discretion and Confidentiality
Strong commitment to Service Excellence

Responsibilities

Manage the intake, documentation, and tracking of employee relations concerns received through various channels, including HR inboxes, the president’s line, hotline programs, and direct employee outreach.
Maintain accurate case files and update status changes under the guidance of HR leadership.
Support the triage of employee issues and assist in mediating workplace conflicts to promote a healthy and respectful work environment.
Conduct fact-finding investigation activities related to internal and external HR related complaints and concerns.
Prepare clear and accurate documentation, summaries, correspondence and recommendations related to employee relations issues for review by HR Managers.
Support HR Managers by gathering information and organizing materials needed for investigations or legal reviews.
Serve as the primary contact for workers’ compensation claims, including collecting documentation, submitting forms, and coordinating communication between employees, supervisors, and the workers’ compensation provider.
Monitor workers’ compensation claim status updates and maintain accurate records in the case management system.
Oversee the workers’ compensation claims process. Serve as intermediary between employees and the workers’ compensation provider. Document and report on claims while collaborating with appropriate parties.
Respond to routine employee inquiries related to HR policies, processes, and programs, escalating complex issues to HR Managers as appropriate.
Assist with HR reporting, data entry, and the preparation of spreadsheets, presentations, and other materials.
Provide general support to the HR department, including filing, document management, and process coordination.
Perform other duties as assigned.