HR Employee Relations Partner

GOODWILL INDUSTRIES OF NORTH LOUISIANA INC • Shreveport, LA

1d

About The Position

The Human Resources Partner – Employee Relations serves as the Agency’s primary resource for employee relations, workplace investigations, and employment compliance. This position provides professional HR guidance to managers and employees regarding workplace issues, progressive discipline, policy interpretation, and employment law compliance. The HR Partner conducts investigations, coordinates leave and accommodation processes, and supports leadership in resolving employee matters in a fair, consistent, and legally compliant manner. The HR Partner also assists the Director of Human Resources with complex personnel matters and may serve as backup support for HR leadership when necessary. At Goodwill, we are Investing in People, Strengthening Communities, and supporting the mission of Improving People's Lives through the Power of Work by developing a strong, ethical, and mission-driven workforce.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field and two (2) years of experience in human resources, with emphasis in employee relations or employment law compliance.
• Valid driver’s license or otherwise able to travel to Agency locations throughout the service area as required.
• Strong working knowledge of federal and state employment laws including ADA, FMLA, FLSA, EEOC, and related employment regulations.
• Ability to interpret and apply HR policies and procedures consistently across departments.
• Experience managing workplace investigations, employee complaints, and disciplinary processes.
• Ability to conduct fair, thorough, and confidential workplace investigations including interviewing witnesses, evaluating evidence, and preparing investigation reports.
• Strong documentation and case management skills.
• Ability to guide managers through corrective action, performance management, and employee documentation.
• Ability to coach leaders on handling difficult employee conversations and workplace conflicts.
• Knowledge of leave administration processes including FMLA, ADA accommodations, and return-to-work coordination.
• Understanding of workers’ compensation reporting and employment compliance requirements.
• Strong written and verbal communication skills, including the ability to prepare clear documentation and investigation summaries.
• Ability to exercise sound judgment and maintain strict confidentiality when handling sensitive employee matters.
• Ability to manage multiple employee relations cases simultaneously while maintaining attention to detail.
• Strong problem-solving skills and the ability to recommend practical solutions to workplace issues.
• Proficiency with HRIS systems, Microsoft Office applications, and electronic document management systems.

Nice To Haves

• Professional Human Resources certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred or ability to obtain within a reasonable timeframe after hire.
• Training or certification in workplace investigations, employment law compliance, or employee relations practices preferred.
• Knowledge of unemployment claims processes and experience representing employers in unemployment hearings preferred.

Responsibilities

• Serves as the Agency’s primary resource for employee relations, workplace investigations, and employment compliance.
• Provides professional HR guidance to managers and employees regarding workplace issues, progressive discipline, policy interpretation, and employment law compliance.
• Conducts investigations, coordinates leave and accommodation processes, and supports leadership in resolving employee matters in a fair, consistent, and legally compliant manner.
• Assists the Director of Human Resources with complex personnel matters and may serve as backup support for HR leadership when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees