Housing & Activities Coordinator - Denali National Park / Doyon Joint Venture

Aramark

About The Position

Summer days are nearly endless in Alaska! Denali Park Village is a highly rated resort located just outside Denali National Park & Preserve nestled on the banks of the Nenana River, just minutes from the park entrance. Open May to September, our guests enjoy comfortable rooms, excellent dining, and live entertainment. 6.2 million acres of Denali National Park & Preserve is home to Mount Denali, the highest point in North America. The park welcomes over half a million visitors per year. By road, the area is 5 hours from Anchorage and 2 hours from Fairbanks. Buses traverse the 90-mile road daily throughout the warm summer months, allowing people to hike, view wildlife, climb, and camp. The HR Generalist Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

Requirements

Experience working in a call center environment strongly preferred
Strong computer/technical skills; previous HRIS experience preferred
Bachelor’s degree in HR or related field strongly preferred
Knowledge of HR concepts and terminology
Effective verbal communication skills
Effective listening skills
Confirmed customer service orientation
Confident phone presence
Solid ability to grasp information quickly and probe optimally when required
Excellent organizational skills and the ability to prioritize requests and duties
Attention to detail
Effective research, problem-solving, and follow-through skills
Ability to remain positive under pressure

Nice To Haves

Bilingual (English and Spanish) preferred

Responsibilities

Provide excellent customer service in response to phone and online inquiries from employees and managers.
Resolve inquiries by accessing information in multiple HR systems.
Triage general inquiries to ensure accurate work category is assigned.
Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.
Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.
Perform quality assurance reviews on electronic and manual transactions
Partner with Payroll and other COEs, as appropriate to resolve issues.
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.