HR Experience Platform Product Owner

PNC • Downers Grove, IL

1d • $65,000 - $145,200 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an HR Experience Platform Product Owner within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh, PA; Cleveland or Columbus OH; Birmingham, AL; Downers Grove, IL; Denver, CO; Atlanta, GA; Houston, TX; East Brunswick, NJ. Own the HR “front door” product and backlog, including portal, case, knowledge, search, personalization, and AI assist/agent capabilities. Ensure the experience layer integrates seamlessly with Workday and other HR tools. Steward UX, taxonomy, and data standards in partnership with the Design Authority.
Owns the vision and definition of the product. Serves as the voice of the Customer. Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value. Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives. Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog. Works closely with the Scrum Master(s) and development team(s), to ensure the right items are focused on during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Product management expertise (prioritization, delivery, value measurement).
• Platform experience: ServiceNow / Workday Extend / metadata, search, content ops.
• AI enablement: prompt patterns, governance, risk controls, human‑in‑the‑loop workflows.
• Strong UX stewardship, taxonomy design, and data contract management.
• Systems thinking across process, experience, content, and technology.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Accountability
• Customer Solutions
• Data Visualization
• Prioritization
• Scrum
• User Experience (UX) Design
• Agile Development
• Business Acumen
• Design Thinking
• Effective Communications
• Innovation
• Interpersonal Relationships
• IT Standards, Procedures & Policies
• Managing Multiple Priorities
• Organizational Leadership
• Planning and Organizing
• Solutions Development

Responsibilities

• Own and prioritize the EX platform product roadmap and backlog.
• Shape vision and requirements for case management, knowledge, portal experience, and AI agents.
• Integrate Workday and satellite systems into a unified experience.
• Lead UX and taxonomy alignment across content, search, and workflow design.
• Define platform success measures and conduct experiments (testing, usability, value tracking).
• Maintain partnership with Tech, HRIS, Risk/Legal, Process, and Design teams for compliant delivery.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
• PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level