HR Employee Experience Specialist

Dallas College

2d•Hybrid

About The Position

The HR Employee Experience Center (EEC) Specialist must be able to handle questions and issues that flow through the EEC efficiently and professionally, leaving a positive impression on all parties involved. Positions provide employees with accurate, consistent, and timely responses and explanations regarding HR policies, processes, and procedures. The EEC consists of four (4) different “pods” as follows. Duties include but are not limited to: POD A: Benefits, Retirement, Workers Compensation, Safety, Payroll/Time Keeping, Tuition Waivers, Offboarding, Voluntary Terminations, FMLA (Leave Management) and ADA Compliance. POD B: Compensation/Payroll, Organizational Changes (Non-Restructure), Full-time Faculty/Administrator Employment Contracts, Job Descriptions, Supplemental Employment Agreements (SEA). POD C: Staffing/PT Staffing, Candidate Support, Job Posting, Onboarding, New Employee Orientation, New Manager Support, Contingent Worker, Salary Calculations, Background Checks (less than 5 years), I-9 Processing and Verifications. POD D: Employee Relations, Unemployment Claims, Open Record Requests, Compliance/Policy Administration, Employee Criminal Background Checks (5-year renewals), Personnel Files and Verification of Employment.

Requirements

Troubleshoot and resolve issues ranging from moderate to complex using thorough knowledge of HR policies and procedures, HR Systems, and internal HR processes.
Coordinate an effective resolution of customer queries.
Strong organizational skills and the ability to prioritize workload.
Ability to meet deadlines and perform multiple tasks with meticulous attention to detail.
Ability to maintain integrity and confidentiality of employee data and records.
Ability to stay calm in stressful situations.
Ability to effectively interface with all levels of employees within Dallas College.
Ability to work independently and effectively in a diverse team-oriented environment.
Excellent knowledge of Dallas College policies and procedures, HR functions and best practices.
Deep understanding of FLSA and other employment laws and regulations.
Efficient HR administration and people management skills.
Excellent record-keeping skills.
Excellent interpersonal, written, and verbal communication skills.
Works comfortably under pressure and meets tight deadlines.
Strong decision-making, conflict management, and problem-solving skills.
Knowledge of Microsoft applications.
Associate degree in human resources or related field, e.g., organizational management, business administration, etc.
Minimum three (3) years of experience in HR or a call center environment.
Candidates must be open to work Monday-Friday, 8 am - 5 pm or 9 am - 6 pm.
Experience with HR software, including Microsoft Office.
Will be subject to a criminal background check.
Some positions may be subject to a fingerprint check.

Nice To Haves

Flexibility to work remotely as required.

Responsibilities

Assist employees and managers with information and/or resolutions regarding HR policies, procedures, and guidelines using process knowledge to educate the customers to reduce re-occurrence of the inquiry at a future date.
Handle moderate to complex HR related issues and any escalation issues submitted by the HR EEC representative, as required.
Complete necessary research to advance inquiries that are more complex or have individual focus to next level of HR support or identified Center of Excellence (COE).
Analyze, categorize, and log received inquiries according to defined procedures.
Initiate record of incidents in ServiceNow and close where possible.
Manage HR processes including on-boarding, off-boarding, payroll, FMLA, leaves of absence, safety and worker’s compensation, and unemployment claims processing, terminations, etc.
Create letters based on work event changes.
Process terminations within the HR system.
Manage employee records and personnel files.
Collaborate with HR EEC Generalist to identify and drive improvement of service delivery effectiveness and efficiency.
Champion initiatives to drive self service capabilities.
Support department-wide initiatives to maintain HR operations service levels.
Provide customer satisfaction through effective and timely resolution of inquiries.
Update job knowledge and skills by participating in educational opportunities, seminars, and other similar activities.
Complete required Dallas College Professional Development training hours per academic year.
Provide excellent customer service.
Other job-related duties and responsibilities as required.