HR Delivery Partner

Dayforce

4d•Remote

About The Position

The HR Delivery Partner (HRDP), Tier 2 HR Support – North America serves as the operational HR contact for cases and processes requiring regional or country-specific expertise across the U.S., Mexico and Canada. This role handles escalations from Tier 1 or Centers of Excellence (COEs) and provides expert-level support to employees, managers, and leaders. This position bridges the gap between strategic HR initiatives and the employee experience by ensuring policy compliance and delivering consistent, high-quality HR service delivery. The HRPD supports cross-border business operations within North America while navigating federal, state, and provincial employment laws to ensure compliance and operational effectiveness.

Requirements

A solution-oriented and customer-experience mindset, ensuring every employee interaction reflects care, consistency, and professionalism.
The ability to maintain clear escalation paths and effective collaboration with HR Business Partners and Centers of Excellence.
Strong commitment to documenting policies, processes, and procedures to drive accuracy, compliance, and knowledge sharing.
Understanding of and support for Tier 0 self-service resources, empowering employees and streamlining case resolution.
Clear understanding of business and HR strategy.
Skill in promoting clarity and adoption of the new HR support model, ensuring stakeholders understand roles, responsibilities, and value delivery.
A proactive, data-informed approach to improving HR processes and elevating employee satisfaction.
Deep understanding of employment laws.
Strength in Employee Relations, Investigations, and Performance Management/Improvement Processes.
Ability to provide front-line customer support to employees and managers.
Strong skills in Excel and Power BI reporting for HR data analysis and compliance tracking.
Project management skills with the ability to manage multiple priorities and drive process improvements.
Excellent communication skills, both written and verbal, with the ability to influence and build trust across all levels.
Familiarity with and willingness to leverage AI tools to increase efficiency and service quality.
To support single country 3-5 years; to support multiple countries 4-7 years of HR Generalist or Specialist experience supporting front-line employee solution areas within North America.
Deep understanding of employment laws and HR operations.
Experience handling employee relations, performance management, and policy interpretation.
Strong knowledge of HR systems, case management tools, and service delivery models (experience with Dayforce or other HCM platforms preferred).
Proven ability to manage confidential information with integrity and discretion.
Excellent communication, problem-solving, and interpersonal skills.
Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice To Haves

Experience with Dayforce or other HCM platforms preferred.

Responsibilities

Serve as the primary Tier 2 contact for employee and manager inquiries requiring country- or region-specific HR expertise in North America.
Provide guidance and interpretation on HR policies, programs, and practices to ensure consistent application.
Manage basic employee relations cases, working with managers, Legal, and COEs to ensure proper documentation, communication, and resolution.
Conduct intake sessions and participate in employee investigations as directed by Employee Relations.
Lead and coordinate performance improvement plans, documentation, and follow-up with stakeholders.
Support involuntary terminations, exit interviews, and offboarding processes in collaboration with HR Business Partners and COEs.
Provide advice to managers and employees on performance expectations, policy adherence, and workforce transitions.
Ensure adherence to employment laws, company policies, and audit requirements across North America.
Assist in delivering HR programs and initiatives, including training and policy implementations.
Identify and document process enhancements that streamline HR operations and improve employee experience.
Contribute to knowledge base development for Tier 1 teams, ensuring efficient case management and consistent communication.
Partner with peers and leaders to standardize best practices while maintaining flexibility for regional requirements.