HR Customer Support Analyst

TEKsystems • Birmingham, AL

1d • $18 - $20 • Onsite

About The Position

One of our clients in the Birmingham Market is looking for a customer support professional that has supported a Human Resources and a healthcare environment. This person will be needed to help facilitate requests in a timely manner, with some requests needing to be completed within a 4-hour window. The role involves setting up access in a new application, Oracle Fusion, which is replacing Peoplesoft. This transition will increase workload until automation is in place. The role also involves managing supply chain access, rerouting ticketing changes, and setting up new buyers.

Requirements

• Customer support experience.
• Experience supporting a Human Resources environment.
• Experience supporting a healthcare environment.
• Ability to pay attention to detail.
• Ability to follow instructions.

Nice To Haves

• Oracle Fusion knowledge is not as strong a requirement, but attention to detail and ability to follow instructions are key.

Responsibilities

• Facilitate requests in a timely manner, some within a 4-hour window.
• Set up access in the Oracle Fusion application.
• Manage supply chain access.
• Handle ticketing changes and reroute approvals.
• Set up new buyers.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed